Classification:Student Services Professional 2
type:On Campus, Staff Full-time
Administrative Unit:University of Alaska Anchorage
College of Health
Categories: Academic Advising/Support, Student
OTHER RESPONSIBILITIES: Actively participate in assigned committees and/or councils.
Engage in professional development activities such as workshops, division, and department training sessions. Host and/or participate in on
and off campus student outreach and orientation events as directed. Maintain proficiency in all assigned university data management and
student support systems. Serve as a back-up to related positions and cross train with peer positions to ensure coverage during absences.
Provide assistance with office coverage and in person customer service as directed.Essential
ACADEMIC ADVISING: Provide group and/or
individual advising for academic programs as assigned using multiple formats to include in-person, telephone, and virtual meetings. Help
students explore academic choices and degree planning in accordance with their educational and professional goals. Build degree pathways
that follow academic and university requirements, demonstrate how and when students will reach academic goals; use advising holds/PIN system
to ensure mandatory academic advising as directed. Identify students for alternative general education placement measures by reviewing test
scores, prior courses, and other applicable student information. Monitor student progress toward degree completion and take appropriate
action to promote student success including persistent, proactive communication with at-risk students. Encourage students to persist in
their academic goals by addressing problems and obstacles responsibly, connecting them to appropriate campus services as needed. Educate and
guide students in initiating academic and logistical actions based on university deadlines, policies and procedures (e.g., course
registration, add/drop actions, completion financial aid materials and appeals, addressing account holds, purchasing books). Comply with all
federal FERPA regulations and confidentiality procedures and institutional policies applicable to testing and placement data management.
Protect the security of student information and records as required, including paper and electronic media. Follow established University
protocols and use assigned tools and systems, maintain ongoing communication with assigned students, and support UAA goals for student
retention, academic success, and graduation.Essential
CASELOAD MANAGEMENT: Manage academic advising caseload and monitor student
progress using university technology such as EAB Navigate. Document all academic advising sessions as directed. Monitor and manage student
cases and alerts. Engage in advising appointment and enrollment campaigns as directed. Ensure accuracy of advisor assignments in Banner for
STUDENT SUPPORT: Provide customized, hospitable outreach and support to newly admitted and returning
students. Build relationships with advisees to connect them to campus resources and facilitate their development and success with a
commitment to students as whole beings. Serve as an advocate and liaison for students to internal offices including faculty, Enrollment
Services, Financial Aid, Career Services, and other student support services. Respond to student questions promptly and
Passion for higher education and student
Strong knowledge of University programs, policies and procedures, and campus support services.
Critical thinking and
problem solving skills.
Demonstrated experience in working with individuals from diverse academic, cultural, and economic
Exceptional customer service and interpersonal skills, including active listening skills and a willingness to initiate
Strong oral and written communication skills.
Sound professional judgment and discretion, capacity to maintain the
strictest of confidentiality.
Excellent computer skills with various software programs to include databases, spreadsheets, and word
processing programs (Microsoft Word, Excel, Access, and PowerPoint preferred).
Experience with the Banner data warehouse, or ability
to train within one month of hire.
The Academic Advisor must be able to work independently and as a member of a larger,
collaborative team in a fast-paced environment and complex organizational structure.
The successful candidate must have a minimum of a Bachelor’s degree and two years of relevant experience or a Master’s degree and one
year of relevant experience.
The successful candidate must have a
minimum of a Bachelor’s degree and two years of relevant experience or a Master’s degree and one year of relevant experience.
This is a full-time, 12-month, non-exempt staff position complete with both a competitive salary and full employee benefits package. New hires will be placed on the UA staff salary
schedule, Grade 78, based on education and experience.
Applicants will need to upload the following documents to their online application:
- Cover letter
highlighting qualifications that meet the specific requirements of this position
Contact information of three
The review process for applications will be begin on August 16, 2022.
- This position is physically
located in Anchorage, Alaska and incumbent will be required to work on Anchorage campus.
This is not a remote position.
College of Health Student Success Center provides a centralized service to help students achieve their academic and professional goals. The
Center provides academic advising, student support services, outreach activities, and faculty development opportunities. The Center strives
to collaborate with departments across the University to create a seamless experience for students.
A UAA Academic Advisor provides comprehensive, proactive advising services by building relationships of trust, support,
and mutual responsibility with students. Academic advisors assist undergraduate degree-seeking students as they navigate pre-college tasks
(e.g., placement, major choice), academic requirements, course selection and degree planning, and university policies. Academic advisors
also connect students to networks of academic support, student support services, career coaching and guidance, and student life
*To be eligible for this position, applicants must be legally authorized to work in the United States without
restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout
the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please
contact UA Human Resources by phone at 907-450-8200.
UA is an AA/EO employer and educational institution and prohibits illegal
discrimination against any individual: www.alaska.edu/nondiscrimination
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public
If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.