Academic Advisor I

  • Freelance
  • Anywhere
  • Freelance
  • Anywhere
Academic Advisor I

Please Note: Internal Employees, please access the Career app on the Workday Dashboard
homepage to apply for the position.

Why join UMass Global?

Competitive compensation and benefits
promote your health and well-being. UMass Global embraces inclusion, promotes corporate responsibility, and applies sustainable practices on
the job and in the office.

Exceptional Benefits

At the University of Massachusetts Global, we value the personal health
and financial well-being of our employees. Our affordable and flexible benefits packages truly encompass our mission and values by giving
our employees peace of mind to allow them to focus on their professional development and other important aspects in their lives. Our
benefits include:

  • Variety of Medical, Dental, and Vision coverage
  • Health Savings Account (HSA)
  • Flexible
    Spending Accounts (FSA)

  • Employee Assistance Program (EAP)
  • Wellness Programs (Physical and Mental Health Challenges,
    Campus Events)

  • Robust and comprehensive Retirement Plan (Basic, Supplemental, Roth options)
  • Employer matching and
    mandatory contribution by UMass Global

  • Tuition Remission (UMass Global and Chapman)
  • Professional development through
    online learning and training tools

  • Service/Recognition awards
  • Paid time off

    Responsible to advise
    undergraduate and graduate students regarding program and course requirements. Develop a strong rapport with assigned students, track and
    report student data and progress, maintain responsibility for student retention, and support the student in persistence through program
    completion. Communicate and collaborate throughout the university advising community and perform other duties based on campus needs. Perform
    all duties in accordance with the University’s policies and procedures, all US state and federal laws and regulations, wherein the
    University operates.

    New hires must be fully vaccinated against COVID-19 (including any boosters recommended by the CDC) and
    demonstrate proof of vaccination upon hire, unless approved for a disability or religious accommodation.

    UMass Global employees are
    eligible to participate in a hybrid flexible work arrangement benefit (including up to three days per week of remote work), with approval of
    their supervisor, through the University’s Voluntary Flexible Work Arrangement Program.

    The University of Massachusetts Global
    (formerly Brandman University) is a nonprofit affiliate of the University of Massachusetts. Accredited by the WASC Senior College and
    University Commission (WSCUC), the University is distinctly focused on student success and takes pride in delivering an equitable,
    inclusive, transformative, and flexible education. UMass Global offers 90+ career paths-including degree programs, emphasis areas,
    concentrations, credentials, and specialties.

    Exceptional Benefits

    At the University of Massachusetts Global, we value
    the personal health and financial well-being of our employees. Our affordable and flexible benefits packages truly encompass our mission and
    values by giving our employees peace of mind to allow them to focus on their professional development and other important aspects in their
    lives. Our benefits include:

  • Variety of Medical, Dental, and Vision coverage
  • Health Savings Account
    (HSA)

  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • Wellness Programs
    (Physical/Mental Health Challenges, Campus Events)

  • Robust and comprehensive Retirement Plan
  • Employer matching and
    mandatory contribution by UMass Global

  • Tuition Remission (UMass Global and Chapman)
  • Professional development through
    online learning and training tools

  • Service/Recognition awards
  • Paid time off

    New hires must be fully
    vaccinated against COVID-19 (including any boosters recommended by the CDC) and demonstrate proof of vaccination upon hire, unless approved
    for a disability or religious accommodation.

    UMass Global employees are eligible to participate in a hybrid flexible work arrangement
    benefit with approval of their supervisor, through the University’s Voluntary Flexible Work Arrangement Program.

    TYPE OF
    SUPERVISION:

    Receive general direction from the Academic Advising Supervisor

    General Direction – indicates that
    the incumbent receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain
    them. Generally the incumbent is in charge of an area of work, and typically formulates policy for this area but does not necessarily have
    final authority for approving policy.

    POSITION DUTIES AND RESPONSIBILITIES:

    ESSENTIAL FUNCTIONS:

    Percentage

    Academic Advising

    65%

    • Advise undergraduate and graduate students on the
      development of individual learning outcomes based on their skills, goals, responsibilities and experiences. Encourage and direct students in
      utilizing web-based resources.
    • Maintain and review student records, update student database information, conduct data
      analysis, and respond to requests for information. Analyze and resolve student issues associated with program requirements and course
      scheduling by interpreting and applying academic policies.
    • Acquire and demonstrate content knowledge regarding specific
      degree, credential and certificate programs. Pursue and demonstrate knowledge of the National Academic Advising Association’s
      competency-based model of academic advising.
    • Support student enrollment efforts through collaboration with university
      partner offices

    Retention Management

    30%

    • Monitor individual student progress and perform proactive
      advising outreach to discuss academic issues, program completion, and career goals to support retention while ensuring compliance to
      standards, policies and procedures.
    • Collaborate with the university community, including campus meetings and departmental
      committees, to support students’ educational experience resulting in action plans leading to student persistence.
    • Prepare
      program summary analyses, evaluative reports and recommendations to support retention initiatives.

    Other
    Duties

    5%

    • Perform other duties, as assigned.

    TOTAL

    100%

    POSITION
    SPECIFICATIONS AND REQUIREMENTS:

    ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

    • Excellent oral communication and
      writing skills to communicate clear, concise and grammatically correct documents, reports and correspondence.
    • Excellent
      interpersonal skills to interact with diverse constituents.
    • Strong organizational and analytical skills.
    • Required to
      maintain high level of confidentiality of student records.
    • Ability to abide by the ethical standards and guidelines for academic
      advising.
    • Ability to work both independently and as a team member.
    • Demonstrated ability to handle high volume and an ability
      to work in a dynamic and fast-paced environment.
    • Computer skills in the use of word processing, spreadsheet, database, electronic
      mail and internet applications.
    • Strong attention to detail and accuracy.

    Desired

    • Skill to develop creative
      and innovative solutions to complex student issues. General understanding of curriculum for degree, credential and certificate
      programs.
    • Working knowledge of General Education and transfer requirements, with demonstrated ability to critically evaluate student
      records and transcripts.
    • Demonstrated knowledge of academic advising theories and principles
    • General knowledge of enrollment
      management and retention best practices and the ability to apply them to an adult learning environment.
    • Working knowledge of student
      information systems as related to student records and advising.
    • Experience using virtual meeting platforms
    • Working knowledge
      of and experience in the application of adult learning principles and higher education policies.
    • Understanding and ability to apply
      the competency based model of academic advising as endorsed by the National Academic Advising Association.

    EDUCATION,
    EXPERIENCE, CERTIFICATION AND/OR LICENSES:

    • Bachelor’s Degree
    • 1-3 years’ experience with student advising or related
      experience in an educational setting.
    • Experience in interpreting and applying academic policies for student degree requirements and
      academic progress.
    • Experience in resolving academic issues that also involve the career and life goals of the
      student.
    • Knowledge of learning needs of individual students based on their skills, abilities, and goals

    MACHINES, TOOLS,
    EQUIPMENT, ELECTRONIC DEVICES, SOFTWARE, OTHER:

    • Intermediate level experience in Microsoft Office Word, Excel,
      Outlook
    • Ability to effectively use scanning and video conferencing technology
    • Familiarity with the use of standard office
      equipment (e.g. copier, fax, scanner, etc.)

    Contact with Students: Frequent

    Contact with Faculty and/or Staff:
    Frequent

    Contact with Community and Vendors: Occasional

    Special Requirements:

    Position may be required to work
    flexible hours particularly given campuses’ extended hours of operation, and may require occasional weekend and/or evening work. All
    applicants are subject to a background check and criminal history review. Working conditions are normal for an office environment. May
    occasionally travel, such as to meetings, conferences, or between campuses and may include overnight travel.

    Please Note:
    Internal Employees, please access the Career app on the
    Workday Dashboard
    homepage to apply for the position.

    Equal Employment Opportunity -UMass Global is committed to providing an
    educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of
    discrimination and harassment on the basis of age, ancestry, color, religious creed (including religious dress and grooming practices),
    disability (mental and physical), marital status, medical condition, genetic information, military and veteran status, national origin
    (including language use restrictions), race, sex (including pregnancy, childbirth, breastfeeding, and/ related medical conditions), gender,
    gender identity, gender expression, sexual orientation, or any other characteristic protected by local, state or federal
    law.

    Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a
    reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at burecruiting@umassglobal.edu.

    To apply, visit https://umassglobal.wd5.myworkdayjobs.com/en-US/UMassGlobalCareers/job/US-TX-Remote/Academic-Advisor-I_R
    -1098

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