Academic Advisor I

Responsible to advise
undergraduate and graduate students regarding program and course requirements. Develop a strong rapport with assigned students, track and
report student data and progress, maintain responsibility for student retention, and support the student in persistence through program
completion. Communicate and collaborate throughout the university advising community and perform other duties based on campus needs. Perform
all duties in accordance with the University’s policies and procedures, all US state and federal laws and regulations, wherein the
University operates.

New hires must be fully vaccinated against COVID-19 (including any boosters recommended by the CDC) and
demonstrate proof of vaccination upon hire, unless approved for a disability or religious accommodation.

UMass Global employees are
eligible to participate in a hybrid flexible work arrangement benefit (including up to three days per week of remote work), with approval of
their supervisor, through the University’s Voluntary Flexible Work Arrangement Program.

The University of Massachusetts Global
(formerly Brandman University) is a nonprofit affiliate of the University of Massachusetts. Accredited by the WASC Senior College and
University Commission (WSCUC), the University is distinctly focused on student success and takes pride in delivering an equitable,
inclusive, transformative, and flexible education. UMass Global offers 90+ career paths-including degree programs, emphasis areas,
concentrations, credentials, and specialties.

Exceptional Benefits

At the University of Massachusetts Global, we value
the personal health and financial well-being of our employees. Our affordable and flexible benefits packages truly encompass our mission and
values by giving our employees peace of mind to allow them to focus on their professional development and other important aspects in their
lives. Our benefits include:

New hires must be fully
vaccinated against COVID-19 (including any boosters recommended by the CDC) and demonstrate proof of vaccination upon hire, unless approved
for a disability or religious accommodation.

UMass Global employees are eligible to participate in a hybrid flexible work arrangement
benefit with approval of their supervisor, through the University’s Voluntary Flexible Work Arrangement Program.

TYPE OF
SUPERVISION:

Receive general direction from the Academic Advising Supervisor

General Direction – indicates that
the incumbent receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain
them. Generally the incumbent is in charge of an area of work, and typically formulates policy for this area but does not necessarily have
final authority for approving policy.

POSITION DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

Percentage

Academic Advising

65%

• Advise undergraduate and graduate students on the
  development of individual learning outcomes based on their skills, goals, responsibilities and experiences. Encourage and direct students in
  utilizing web-based resources.

• Maintain and review student records, update student database information, conduct data
  analysis, and respond to requests for information. Analyze and resolve student issues associated with program requirements and course
  scheduling by interpreting and applying academic policies.

• Acquire and demonstrate content knowledge regarding specific
  degree, credential and certificate programs. Pursue and demonstrate knowledge of the National Academic Advising Association’s
  competency-based model of academic advising.

• Support student enrollment efforts through collaboration with university
  partner offices

Retention Management

30%

• Monitor individual student progress and perform proactive
  advising outreach to discuss academic issues, program completion, and career goals to support retention while ensuring compliance to
  standards, policies and procedures.

• Collaborate with the university community, including campus meetings and departmental
  committees, to support students’ educational experience resulting in action plans leading to student persistence.

• Prepare
  program summary analyses, evaluative reports and recommendations to support retention initiatives.

Other
Duties

5%

• Perform other duties, as assigned.

TOTAL

100%

POSITION
SPECIFICATIONS AND REQUIREMENTS:

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent oral communication and
  writing skills to communicate clear, concise and grammatically correct documents, reports and correspondence.
• Excellent
  interpersonal skills to interact with diverse constituents.
• Strong organizational and analytical skills.
• Required to
  maintain high level of confidentiality of student records.
• Ability to abide by the ethical standards and guidelines for academic
  advising.
• Ability to work both independently and as a team member.
• Demonstrated ability to handle high volume and an ability
  to work in a dynamic and fast-paced environment.
• Computer skills in the use of word processing, spreadsheet, database, electronic
  mail and internet applications.
• Strong attention to detail and accuracy.

Desired

• Skill to develop creative
  and innovative solutions to complex student issues. General understanding of curriculum for degree, credential and certificate
  programs.
• Working knowledge of General Education and transfer requirements, with demonstrated ability to critically evaluate student
  records and transcripts.
• Demonstrated knowledge of academic advising theories and principles
• General knowledge of enrollment
  management and retention best practices and the ability to apply them to an adult learning environment.
• Working knowledge of student
  information systems as related to student records and advising.
• Experience using virtual meeting platforms
• Working knowledge
  of and experience in the application of adult learning principles and higher education policies.
• Understanding and ability to apply
  the competency based model of academic advising as endorsed by the National Academic Advising Association.

EDUCATION,
EXPERIENCE, CERTIFICATION AND/OR LICENSES:

• Bachelor’s Degree
• 1-3 years’ experience with student advising or related
  experience in an educational setting.
• Experience in interpreting and applying academic policies for student degree requirements and
  academic progress.
• Experience in resolving academic issues that also involve the career and life goals of the
  student.
• Knowledge of learning needs of individual students based on their skills, abilities, and goals

MACHINES, TOOLS,
EQUIPMENT, ELECTRONIC DEVICES, SOFTWARE, OTHER:

• Intermediate level experience in Microsoft Office Word, Excel,
  Outlook
• Ability to effectively use scanning and video conferencing technology
• Familiarity with the use of standard office
  equipment (e.g. copier, fax, scanner, etc.)

Contact with Students: Frequent

Contact with Faculty and/or Staff:
Frequent

Contact with Community and Vendors: Occasional

Special Requirements:

Position may be required to work
flexible hours particularly given campuses’ extended hours of operation, and may require occasional weekend and/or evening work. All
applicants are subject to a background check and criminal history review. Working conditions are normal for an office environment. May
occasionally travel, such as to meetings, conferences, or between campuses and may include overnight travel.

Please Note:
Internal Employees, please access the Career app on the Workday Dashboard
homepage to apply for the position.

Equal Employment Opportunity -UMass Global is committed to providing an
educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of
discrimination and harassment on the basis of age, ancestry, color, religious creed (including religious dress and grooming practices),
disability (mental and physical), marital status, medical condition, genetic information, military and veteran status, national origin
(including language use restrictions), race, sex (including pregnancy, childbirth, breastfeeding, and/ related medical conditions), gender,
gender identity, gender expression, sexual orientation, or any other characteristic protected by local, state or federal
law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a
reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at burecruiting@umassglobal.edu.

To apply, visit https://umassglobal.wd5.myworkdayjobs.com/en-US/UMassGlobalCareers/job/US-TX-Remote/Academic-Advisor-I_R
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