Academic Advisor – Master's

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Job ID: 301493



Department Information

Working under the direction of the Campus Advising Director, the Academic Advisor is an integral component of the advising staff in the School of Humanities and Social Sciences (HSS). The advisor is responsible for providing academic advising to students enrolled in online and campus-based degree programs in HSS. This includes assisting with registration, providing guidance in course selection, and facilitating the students’ understanding of degree requirements and university policy. In accordance with FERPA, the advisor must maintain confidential, accurate, timely, and complete records regarding student progress toward degree completion. The advisor will provide students with a high level of engagement and support via in-person meetings or through calls, email, text, and virtual platforms.

Job Summary

Department Specific Responsibilities

  • Advises online and campus-based students in HSS and the Bachelor of General Studies degree programs: Assists students with registration; provide guidance with course selection; provide support via in-person, telephone, email, text, and virtual platforms.
  • Facilitates student academic success; introduces students to appropriate campus resources that encourage and foster proper study habits, career readiness, and work-study-life balance.
  • Monitors and evaluates student academic progress; serves as a liaison to resolve problems and initiate corrective action such tutoring services, dropping/adding courses, restructuring study habits, and other recommendations regarding resources and priorities.
  • Maintains written and electronic student files and records, test scores and related academic advising information; maintain confidentiality and follow FERPA requirements.
  • Works collaboratively with the Office of Financial Aid, Office of Student Success, the Center for Teaching and Learning, the Office of Student Records, and the Office of Admissions to ensure a seamless and efficient educational transition for all students.
  • Coordinates and collaborates with professional advisors and academic departments on advising issues; keep current on general education requirement changes, as well as degree program changes; amend advising sheets and documents as needed.
  • Attends staff meetings, serve on committees and represent the institution at local, state, and professional organizations; work to ensure timely responses to student inquiries; refer students to appropriate departmental or school personnel for more in-depth information on specific programs, courses or services; assist with special projects and other duties as assigned.

General Responsibilities

  • Provides academic counseling for students pursuing or considering majors, minors, or certificates. Guides students in planning their course of study in concert with the departments’ curricular requirements; explains curriculum requirements and school and campus policies.
  • Meets with students in groups and one-on-one to guide students in academic programs that will meet their educational needs and the requirements of their chosen major, minor, and/or certificate.
  • Assists students in making informed decisions about a choice of major and potential career or graduate school direction; helps students to assess their interests, values, and academic skills and to understand these in relation to major choice and potential future career/graduate school options.
  • Teaches students how to navigate university systems, academic processes, and policies; empowers student accountability in academic decisions about courses, career direction, and long-term plans; and provides guidance on avenues for increased involvement as an IU student and in the IU community.
  • Refers students to appropriate campus resources, such as academic support resources, placement programs, internship and overseas study opportunities, etc.
  • Tracks and monitors students’ academic progress, reviews and maintains confidential student records to ensure that students meet requirements and to document advising discussions, and communicates this information in a timely manner to students and to appropriate academic offices when necessary.
  • Represents the advising function as a presenter at campus meetings and recruiting functions; assists in developing written advising materials for use in student events.
  • Researches, recommends, or creates best practices for unit or campus initiatives, projects, processes, or programs and may provide guidance to other Academic Advisors.




  • Master’s degree in related field



  • 2 years in student affairs, teaching, academic advising, or related field. Previous experience in a student-focused, higher education environment is highly desired.


  • 3 years in student affairs, teaching, academic advising, or related field

Combinations of related education and experience may be considered



  • Proficient communication skills
  • Maintains a high degree of professionalism
  • Demonstrates time management and priority setting skills
  • Demonstrates a high commitment to quality
  • Possesses flexibility to work in a fast paced, dynamic environment
  • Seeks to acquire knowledge in area of specialty
  • Highly thorough and dependable
  • Demonstrates a high level of accuracy, even under pressure
  • Uses and learns new technology proficiently and changes practices with changing technology
  • Meet Best Practices and National Standards for Academic Advising
  • Understands and meets FERPA requirements


  • Strong communication skills
  • Ability to be flexible
  • Abillity to be ompassionate
  • Strongly detail-oriented
  • Ability to adapt to the demands of our diverse student population.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Advisor’s normal business hours are between 8:00 a.m. – 5:00 p.m., Monday – Friday. Occasionally, however, evening or weekend work may be required.

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Academic Advising

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Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

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