Summary of Position
The Academic Advisor will report to the
Advising Manager. This position is responsible for advising students throughout the entire student life-cycle; inquiry through graduation,
and will provide support, curricular and career guidance, as well as customer relations management. This position will also be responsible
for participating on institutional committees and project management as needed.
Posting Number: PS3386FY22
Other minimum qualifications
Master’s degree and one year’ experience, or Bachelor’s degree and three years’
Additional Preferred Qualifications
1-3 years advising or counseling
Leadership,management, strong communication and interpersonal skills
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement,
tuition, and paid time off.
- Advises student through all
stages of the student lifecycle on admissions, enrollment, academic program policies, and degree completion planning.
- Acts as a
Program Specialist within specific Areas of Interest and degrees.
- Applies Appreciative Advising theory to coach students in
identifying their strengths, academic and career interests, and guides students in achieving their set goals.
- Works in
collaboration with advising team at large as well as external departments-Student Accounts, Financial Aid, Registrar’s Office, Career
Services, Student Affairs, IT- and refers students as necessary.
- Monitors the academic progress and enrollment of all students
assigned in caseload and preforms retention tasks according to advising outreach calendar.
- Participates in interdepartmental
training(s) to continuously gain more in-depth curriculum knowledge, increase advisor and faculty collaboration, and provide continued
exposure to career-specific requirements and trends.
- Provides information on transfer-ability of college-level learning and
prior learning opportunities and process.
Customer Relations Management
and Technology Platform Usage
- Engages in daily usage of college wide technology platforms to access student data: Main database
(Salesforce), email client (Outlook), system of record database (BANNER), degree evaluation software (GPS), texting platform (Mongoose),
time reporting (Kronos), chat (Live Chat) and reporting platforms (APEX).
- Follows standard operating procedures for documenting
student outreach and activities in Salesforce.
Project Management, and Outreach Events
- Attend outreach events to represent advising as needed.
- Actively collaborate
and contribute to interdepartmental project work and serve on cross-departmental committees as needed.