Engagement, the Graduate Academic Advisor (AA) is a critical member of the Office of Global Engagement, providing support and advising
CS/CIS graduate international students. The Academic Advisor leads the advising efforts and work in collaboration with the International
Students Support Assistant (ISSA). The AA is responsible in promoting retention and graduation of Rivier University’s graduate
Duties and Responsibilities:
- Provides a welcoming support to incoming students
through pre-arrival communication pertaining course registration and payment instructions.
- Participates in International Student
Orientation and provides holistic approach to advising newest students.
- Works with individual students for classes registration each
semester, including requests to add, drop, or withdraw from courses and overall tracking of students’ enrollment in collaboration with ISSA,
the Department of Math and Computer Science’s Dean and Chair of the Graduate CS/CIS Programs.
- Ensures that enrollments are SEVIS
- Maintains Excel spreadsheets recording grades, scheduled courses, and degree completion dates for all students to create
curriculum projections for upcoming semesters.
- Submits a comprehensive report of graduating students for the OGE Director in
preparation of Optional Practical Training audit and timely advisement.
- Responsible in providing pro-active communications with all
new and potential students regarding course information, registration, academic policies and participating in new student
- Monitors student problems and schedules appointments with faculty and administration regarding academic concerns, holds
for lack of payment, dropped registration, informs student directly about updated protocols instituted at university.
all academic advising plans and schedules proactively with the Program Director and ISSA ensure timely course registration is
- Serves as a back-up DSO as needed.
- Associate degree or equivalent
experience with two to three years in higher education.
- Enthusiasm about working with international students, academic advising and
knowledge of other complex software platforms and social media engagement.
- Must be a US citizen or a legal permanent resident of the
United States of America.
- Bachelor’s degree preferred.
- Professional experience as a support professional in the field of
international education and/or student affairs (Education Abroad, International Student Services, Multi-cultural Affairs)
Knowledge and Skills:
- Knowledge of general office procedures and
- Understanding of FERPA and HIPAA Guidelines.
- Ability to communicate effectively in written and oral
- Strong organizational and time management skills.
- Flexibility and adaptability in an emerging and changing
- Ability to maintain confidentiality and manage confidential information.
- Computer skills and proficiency with a
variety of computer applications including word-processing, and reporting platforms, as well as online calendaring and email (MS Word,
Excel, PowerPoint, Outlook, CAMS and Canvas).
- Effective problem-solving skills and demonstrated ability to take
- Experience working in or with diverse constituencies.
- Excellent interpersonal, presentation, written and oral
- Thorough knowledge of basic concepts, principles and procedures in building and maintaining internal relations
- Evidence of strong organizational abilities and the ability to effectively prioritize and manage multiple tasks in a
fast-paced, high-volume, environment.
- Knowledge of SEVIS regulations a plus.