Academic and Student Success Advisor

  • Freelance
  • Anywhere
  • Freelance
  • Anywhere
SPHTM Student Experience
Location:  New Orleans, LA

Summary
The Academic and Student Success Advisor
supports and guides SPHTM online and residential graduate students from admission confirmation through matriculation with the goal of
supporting students’ academic goals and increasing institutional persistence and retention rates. The Academic and Student Success Advisor
achieves defined objectives by implementing and maintaining services in compliance with established guidelines; proactively fostering
effective relationships and individualized mentorships to help students achieve their potential; and serving as a member of the Academic and
Student Success team. The Academic and Student Success Advisor maintains regular contact with students, using multiple communication
platforms, such as phone, email, instant messaging, and Zoom meetings.
Required Knowledge, Skills, and
Abilities:

  • Working knowledge of federal regulations such as Family Education Rights and Privacy Act (FERPA), and Americans
    with Disabilities Act (ADA) as it relates to student accommodation.
  • Proficient computer skills in the use of word processing,
    spreadsheet, database, electronic mail, and internet applications, preferably of Microsoft Office Suite software.
  • Knowledge of student risk factors, and ability to assess and provide high level reports during team meetings.
  • Problem
    solving and analysis skills, and ability to create action plans that fall within the scope of the role and established guidelines.
  • Ability to use resources as required to perform the daily expectations of serving students.
  • Interpersonal
    skills and ability to build relationships quickly through phone, email and texting tools.
  • Ability to adapt quickly to
    changing work priorities, set priorities, meet deadlines, be flexible, and work well under pressure.
  • Strong verbal and
    written communication skills and ability to communicate effectively to a diverse audience with emphasis on active listening and constructive
    support.
  • Organizational skills and ability to work well with detailed information/data with strong attention to detail
    and accuracy.
  • Ability to be self-motivated, enthusiastic, personable, assertive, dependable, and work independently and
    as a member of a team.
  • Proficient computer skills in the use of word processing, spreadsheet, database, electronic mail,
    and internet applications, preferably of Microsoft Office Suite software.
  • Knowledge of student risk factors, and ability to
    assess and provide high level reports during team meetings.
  • Problem solving and analysis skills, and ability to create action
    plans that fall within the scope of the role and established guidelines.
  • Ability to use resources as required to perform the
    daily expectations of serving students.
  • Interpersonal skills and ability to build relationships quickly through phone, email and
    texting tools.
  • Ability to adapt quickly to changing work priorities, set priorities, meet deadlines, be flexible, and work well
    under pressure.
  • Strong verbal and written communication skills and ability to communicate effectively to a diverse audience with
    emphasis on active listening and constructive support.
  • Organizational skills and ability to work well with detailed
    information/data with strong attention to detail and accuracy.
  • Ability to be self-motivated, enthusiastic, personable,
    assertive, dependable, and work independently and as a member of a team.

Required Education and/or
Experience:

  • Bachelor’s Degree 
  • 1 year of directly related experience, preferably in a higher education
    institution providing student support services
  • 1 year of directly related experience, preferably in a higher education
    institution providing student support services

Preferred Qualifications:

  • Master’s Degree in Public
    Health, Higher Education Administration, or other social science.
  • Knowledge of graduate students and graduate student
    experience.
  • Professional experience with problem solving and conflict resolution.
  • Knowledge of
    graduate students and graduate student experience.
  • Professional experience with problem solving and conflict resolution.

Compensation Information
This position is a exempt, salaried position assigned to pay grade 24. Tulane offers a variety of
options to enhance your health and well-being so that
you may enjoy more out of life now and in the future. Learn more about Life at Tulane
as well as our Benefits and Pay. See our
Candidate Resources to learn more about our hiring process and
what to expect.

How to Apply:
Click “Apply Now” to apply for this job.
 
This position will close
on the date it is filled
 
Please Note: Tulane University has officially adopted a mandatory COVID-19 vaccination policy, which
includes the requirement of a booster when eligible. All employees and visiting faculty must be fully vaccinated with a COVID-19 vaccination
or obtain approval for a medical or religious exemption prior to beginning employment.
 
Tulane University is an
EOE/M/F/Vet/Disabled employer with a strong commitment to diversity and inclusion. Applications by members of all underrepresented groups
are encouraged.

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