Posting Number: S04281P
Department: Undergraduate Education
Range: Up to $68,000 DOQ
Pay Basis: Monthly
Position Status: Regular full-time
The Academic Project Manager manages the cases
(also known as tickets) that are generated when students, faculty, and staff request support from the Graduation Help Desk. This role is
expected to provide stellar customer service and ensure that cases are diligently handled from creation through to resolution. To resolve
cases, the Academic Project Manager will work closely with students, faculty, and staff. For example, the Academic Project Manager must
regularly collaborate with a variety of offices across campus, including the Dean of Students Office, Military and Veteran Center,
Counseling Center, school advisors and associate deans, the Office of the Registrar, and Residential Life. The Academic Project Manager
creates and conducts both targeted and large-scale student outreach efforts, including email and call campaigns. This role is charged with
keeping the University community informed about the Graduation Help Desk by conducting marketing, giving presentations, and serving on a
variety of committees and working groups. Additionally, this capacity may be asked to work on larger-scale initiatives related to improving
retention and graduation rates. By working closely with multiple departments across campus, the Academic Project Manager will manage cases
and special initiatives designed to further develop the University’s holistic student success infrastructure.
position requires high quality written and verbal communication skills, a student-centric and empathetic approach to working with students,
the ability to analyze and summarize data, organizational skills, and integrity. The ideal candidate is a creative problem-solver who can
navigate the university efficiently and effectively, has a proven record of accomplishment operating with significant autonomy, and has
experience working with faculty and staff to support individual students. A successful candidate will be detail-oriented and possess
excellent interpersonal skills, including the ability to work with people from diverse cultures and backgrounds.
seeking a self-starter who can proactively identify new opportunities, improvements, and next steps when managing complex cases and/or
projects. The individual must be able to sustain engagement of existing campus partners and possess the emotional intelligence necessary to
recognize the unique personality of each area in order to personalize their engagement and maintain mutually beneficial partnerships. The
idea candidate will be able to have difficult conversations with both partners and students regarding case outcomes in a respectful and
caring manner. This role requires an individual who is committed to serving as a single point of contact for students to ensure an efficient
and effective process from beginning through to case resolution. Candidates should be prepared to proactively seek professional
- Master’s degree.-Minimum of five years of experience
working with college students in an academic capacity. Directly related academic advising and teaching experience in college or university
Preferred Education and Experience:
Minimum Education and
Master’s degree in related area from an accredited university preferred with five to seven years of
experience in higher education supporting student-serving units within a college or university environment or an equivalent combination of
education and experience.
Experience working with students in
a higher education setting and knowledge of high impact practices at four-year universities. Familiarity with academic advising and basic
needs support in higher education, and significant experience coordinating multiple projects, addressing multiple student issues at one
time, working in a fast-paced environment while providing excellent customer service, and a background working with and maintaining
confidential student records is preferred. Familiarity with PeopleSoft, Microsoft Office Suite, including PBI,
Qualtrics, Team Dynamix, and Blackboard software applications preferred.
Demonstrated accuracy, attention to detail, organizational skills, and the ability to learn quickly and
work independently. Excellent interpersonal and management skills. Experience with all Microsoft Office applications with an emphasis on
using Outlook for large email merge outreach and Excel for data management and analysis.
1) All employees serve as a representative of the University and are expected to display respect, civility,
professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general
2) UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation,
gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its programs and activities,
including in admission and enrollment. For inquiries regarding non-discrimination policies, contact the Director of Institutional Equity at
InstitutionalEquity@utdallas.edu or the Title IX Coordinator at TitleIXCoordinator@utdallas.edu, or call 972-883-5331.