Assistant Director, Academic Services

  • Full Time
  • Anywhere
  • Full Time
  • Anywhere

Hours: Full-time, 40 hours per week
Closing Date: Applications must be submitted by 5:00pm (EST) on Friday,
September 2, 2022

55 Paul Manafort Drive, New Britain, CT  06053
**This position is not

Telecommuting work arrangements are available at Charter Oak State College and are handled on a situational basis
with the candidate.State College Mission:

As part of the Connecticut State Colleges & Universities (CSCU) system,
Charter Oak State College, the state’s only public, online, degree-granting institution, provides affordable, diverse, and alternative
opportunities for adults to earn undergraduate and graduate degrees and certificates. The College’s mission is to validate learning acquired
through traditional and non-traditional experiences, including its own courses. The College rigorously upholds standards of high quality and
seeks to inspire adults with the self-enrichment potential of non-traditional higher education.

Charter Oak State College

Charter Oak State College: A dynamic community of online learners advancing the nation’s workforce one graduate at a

Equity Statement:

Charter Oak State College commits to bold and disruptive change by actively identifying,
naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and
practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective
responsibility is to continuously assess practices and policies and transform the world we live in by eliminating

Position Summary:

The Assistant Director of Academic Counseling (AD) represents the Office of Academic
Counseling and serves on the office’s leadership team. The AD oversees the day-to-day operations for student academic advising,
institutional retention efforts, maintains a reduced advising workload specializing in special programs and at-risk populations, and works
closely with the Registrar’s Office and Information Technology to manage the department’s integrated information systems.

must possess proven ability to effectively work with a culturally, linguistically, and ethnically diverse faculty, staff, and student. They
are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as
Microsoft Office (Word, Excel, Outlook, Teams etc.)

Minimum Qualifications:

Master’s degree and a minimum of three (3)
years of relevant experience in higher education or a combination of education, training, and experience which would lead to the
competencies required for successful performance of the position’s essential duties.

Successful Candidate must have or must

  • Experience with building a team and leading in a positive direction with a focus on providing excellent
    service to students
  • Experience in comprehending and analyzing data, creating reports, and presentations, suggesting recommendations
    and making data-informed decisions
  • Experience with providing excellent customer service 
  • Experience with managing multiple,
    competing priorities and prioritizing projects in a fast-paced environment with strong attention to critical details
  • Experience with
    adapting to constant change
  • Experience in maintaining the standards of confidentiality as established by the profession 

Substitutions Allowed:

Applicants who do not meet the minimum qualifications as stated are encouraged to put in
writing precisely how their background and experience have prepared them for the responsibilities of this position and by providing
appropriate references. Exceptions to the degree requirements may be made for compelling reasons.


  • Master’s in Counseling, Higher Education, Student Affairs 
  • Experience with SIS software and data
    reporting tools (i.e. PowerBI, etc.) 
  • Experience working with online and/or adult learners 

Example of Job

Under the direction of the Director of Academic Services, the Assistant Director is accountable for overseeing the daily
academic advising operations by effective performance in these essential areas:

  • Work closely with the Registrar’ Office to
    manage the department’s integrated information system
  • Utilize reporting tools to develop and execute reports for tracking, analysis,
    and quality assurance
  • Manage early alerts and other at-risk student populations
  • Collaborate with college departments to
    manage new students, track enrollment progress, and offer a holistic approach towards retention of new students
  • Assist with budget
    preparation and development by compiling and consolidating data
  • Serve as an Academic Counselor for special program population with a
    reduced advising workload
  • Oversee the daily procedures and communication plan for the department
  • Assist and participate with
    commencement preparation and day of event

In addition to the accountabilities listed above, the incumbent is required to carry
out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and
task forces; Attendance and participation at committee, staff, informational and professional meetings.  These may involve attendance at
evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full duties and
responsibilities that is stated within the Collective Bargaining Agreement.

Starting Salary:

Anticipated salary;
$70,954 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits. 

We offer a
comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include
generous leave policies; several retirement plans; and many choices for comprehensive health
. You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if

Application Instructions:

To apply you must submit a cover letter and resume.

applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not

Selection Procedure:

Following the closing date, application materials will be evaluated by a selection
committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum
and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement.
Candidates who have been selected and approved to Interview will be contacted, and finalists will be recommended for further consideration
by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises
(i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates’

Background Screening:

All employment, if offered, is contingent upon proof of citizenship or employability
under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check. CSCU is committed to
providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when
appropriate, a financial (credit) report or driving history check.

Continuing Notice of Nondiscrimination

CSCU does
not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status,
ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation,
genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination
policies: Nicholas D’Agostino Director of Equal Employment Opportunity


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Before applying for this position you need to submit your online resume. Click the button below to continue.

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