Associate Director of Academic Services and Learning Resources

  • Full Time
  • Internship
  • Anywhere
  • Full Time
  • Internship
  • Anywhere

Associate Director of Academic Services and Learning Resources

About College of the Holy Cross:

Founded in 1843 in Worcester, Massachusetts, the College of the Holy Cross is among the nation’s leading liberal arts institutions. A highly selective, four-year, exclusively undergraduate college of 3,100 students, Holy Cross is renowned for offering a rigorous, personalized education in the Jesuit, Catholic tradition.

Holy Cross highly values the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work at The College is to accept an invitation to participate in the growth and development of all campus members, students, faculty and staff. The College’s commitment to diversity is an important feature of the Holy Cross education. Informed by the presence of diverse interpretations of the human experience, Holy Cross is building a community marked by freedom, mutual respect, and civility. We seek others who support our values of diversity and inclusiveness. Job candidates of all diverse backgrounds who embrace the open and inclusive culture of Holy Cross are welcome and encouraged to apply.

Job Description:

Job Summary

Reporting to the Director of Academic Services and Learning Resources (ASLR), the Associate Director of ASLR is responsible for supporting services and programs that promote student academic success. The Associate Director will work individually with students and will create and facilitate academic skill-building workshops. In addition to general academic support work, the Associate Director is responsible for the coordinating Passport and The Mentor Program.

Major Areas of Responsibility

Provide academic support for students:

  • Meet individually with students; assist students in developing effective skills and habits (e.g., time management, test preparation, reading strategies)
  • Provide academic counseling and academic support
  • Develop and facilitate academic skill-building workshops to help students achieve academic success
  • Assist students in clarifying their academic (major, minor, etc.) and co-curricular interests (study abroad, academic internships, etc.); connect to relevant campus resources and partners
  • Serve as a first-year advisor as a part of the First-Year Advising program
  • Monitor and engage in regular follow-up with students about their progress
  • Teach skills necessary for academic success using compassion and sensitivity to diverse needs

Coordinate recruitment, orientation, and programming for Passport:

  • Coordinate faculty, staff, and student participation in Passport through the summer as well as the academic and co-curricular components during the academic year.
  • Work collaboratively with Admissions to recruit students to Passport (e.g., mailings, phone calls, presentations to admitted students)
  • Work collaboratively with the Director of the Center for Writing to hire, train, and supervise student staff
  • Plan and facilitate programming (e.g., workshops, social events) during academic year
  • Coordinate and organize Passport spring retreat
  • Supervise the Academic Services and Learning Resources Passport Program Coordinator

Co-direct The Mentor Program:

  • Work collaboratively with the Office of Multicultural Education to recruit, hire, and train peer mentors and peer mentor assistant
  • Assign mentees to peer mentors
  • Meet regularly with peer mentors and peer mentor assistant to support and supervise their work
  • Plan and facilitate events to bring peer mentors and mentees together as a group
  • Report weekly payroll
  • Provide academic support to mentees

Serve as back up to the ASLR Director to manage the regular business of the department (as needed):

  • Approve staff and student payroll
  • Authorize budget expenditures
  • Oversee progress on departmental priorities
  • Other duties as assigned


Minimum Qualifications

  • Master’s degree required; 2-3 years’ experience in academic support, advising, or student program development at the college level strongly preferred
  • Demonstrated commitment to valuing, celebrating and engaging diversity and belonging
  • Specific Experiences that are desirable: working with college students to develop academic skills; creating and facilitating academic support workshops; coordinating orientation and transition programs; supporting the success of first-year students from historically marginalized backgrounds
  • Specific Skills that are desirable: proven ability to coordinate and prioritize details for multiple programs; demonstrated ability to communicate well, orally and in writing, with different constituencies (e.g., parents, students, staff, academic administrators)

Core Competencies

Skills that are required for this job and are in line with the College’s mission e.g.

  • Student-centered
  • Supervision
  • Dependability
  • Flexibility
  • Service Oriented
  • Excellent Written & Verbal Communication
  • Proficient Problem Solving
  • Understands Risk Management
  • Excellent Innovation/Creativity
  • Strong Teamwork & Team Facilitation
  • Strong Interpersonal Skills
  • Understands, values and respects diversity as an individual, in a team and within groups while fostering an inclusive and supportive environment.

Additional Information:

This is a full-time, exempt-level level position with an annual salary. The College is committed to providing competitive market pay for its employees. The College also offers a competitive benefits package for full-time staff, including:

  • 10% College contribution to the 403(b) Retirement Plan (1 year wait waiver available)
  • Hybrid work
  • NEW – condensed summer 4-day work week
  • Tuition benefits
  • Wellness programs & ongoing Training and Development opportunities
  • Generous paid time off
  • Free parking and free use of the athletic/fitness facilities.
  • Click here to learn more.

College Description

The College of the Holy Cross is a private, Jesuit Catholic, undergraduate institution serving approximately 3,100 students. Founded in 1843, Holy Cross is the oldest Catholic college in New England and has a tradition of academic excellence. It is located atop Mount Saint James in Worcester, Massachusetts. The picturesque, 174-acre campus is an award-winning and registered arboretum.

Region Description

Worcester is a city of approximately 200,000 people centrally located in the Commonwealth of Massachusetts. It is approximately one hour from Boston, Hartford, and Providence, and three hours from New York City. Worcester is known as the Heart of the Commonwealth. Worcester offers many cultural and recreational opportunities which you can read more about here.

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.

A member of the Higher Education Consortium of Central Massachusetts (HECCMA).

To review our Employee Benefit Options, please go to:

Holy Cross Benefits at a Glance PDF for download: click here

Application Instructions:

Please attach a cover letter addressing the position requirements along with your resume.

In your cover letter please address how your work supports the College’s mission as a Jesuit, undergraduate liberal arts college (see and its core commitment to diversity and inclusion. For more information, please visit

To apply, visit

The College of the Holy Cross is a highly selective Catholic liberal arts college in the Jesuit tradition. It enrolls about 3,000 students and is located in a medium-sized city 45 miles west of Boston. The College seeks faculty members whose scholarship, teaching, advising, and on- and off-campus service demonstrate commitment to the educational benefits of a richly diverse community. Holy Cross aspires to meet the needs of dual-career couples, in part through its membership in Higher Education Consortium of Central Massachusetts ( and the New England Higher Education Recruitment Consortium (


Before applying for this position you need to submit your online resume. Click the button below to continue.

Before applying for this position you need to submit your online resume. Click the button below to continue.

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