Classification:Student Services Professional 2
type:Hybrid, On Campus, Staff Full-time
Administrative Unit:University of Alaska Anchorage
unit:UAA College of Engineering
Academic Advising: This position requires the ability to maintain communication and
good relationships with students, faculty and administrative staff. Ability to work with students with a wide range of ages, cultural
backgrounds, learning styles, academic preparation, and ability level is required. This position is highly dependent on excellent customer
service skills. The students are the College of Engineering’s customers and should be treated with the utmost respect and professionalism.
Advanced public speaking skills and good command of the English language are required. This position must have the ability to troubleshoot
situations to determine the best course of action, the ability to listen effectively to students in challenging circumstances and respond
with supportive action, as well as the ability to interpret information to determine placement. Academic advising may begin while the
student is in high school and continues throughout the student”s academic career. Advising will include helping students explore various
fields of interest, select specific academic majors, research career options that relate to their programs, and develop plans of study
appropriate for their educational goals. This position will assist with problem solving in order to promote student persistence and
retention. Assist students with navigating COENG and university programs and processes. This position will help Identify and analyze options
appropriate for individual student success. Assist with assigning a faculty academic adviser depending on the student’s area of interest and
the advisor’s area of expertise. Provide information and guidance to individual students or to a group of students, from admissions through
graduation if needed. Help students with cognitive growth and developing accountability for their academic decisions and an understanding of
how those decisions affect their success. Counsel students with identifying options In resolving academic issues. Make recommendations and
Inform students regarding course requirements, offerings, and selections to help meet their educational goals. Plan and conduct orientations
for new students and transfer students as needed. Inform students and the public about a variety of topics such as university, campus, and
department requirements, policies and procedures as needed. Interprets tests and assessment tools such as ACT, SAT, and Accuplacer to
determine students” aptitudes and appropriate course placement. Assess student Issues or concerns and when appropriate, make timely
referrals to relevant services such as Student Health Center, Financial Aid and Career Services. Collaborates with other academic units and
student services departments throughout the university to facilitate student support. Review and interpret degree audits. Actively adheres
to FERPA regulations and confidentiality procedures and keeps up to date with the certification. This position will participate in
developing, implementing, evaluating, and refining COENG”s advising program goals and strategies. This position will ensures student
records are maintained in accordance with relevant processes, policies, and procedures. This position is expected to perform tasks and to
respond to requests in a timely manner, arrive to work during the scheduled working hours, and will report to the Administrative Manager.
While it is not a common occurrence, this position may have work that will need to be performed outside of normal business hours. Perform
other advising duties as assigned.Essential
Outreach and Engagement: Participates in designing, implementing, assessing, and
enhancing COENG’s Student Advising Center communication plan. Determines appropriate communication methods for specific initiatives.
Develop, maintain, and track communication initiatives including website announcements, calendars, and updates. Collaborates with the
Administrative Manager and outreach personnel to create, produce, and distribute materials. Outreach materials may include electronic
communications, written materials such as advertising, marketing, brochures, newsletters, flyers, event schedules, as well as emails,
internal messaging and other written and electronic content. Proofread and edit communication materials for grammar, clarity and style. Work
with COENG development officer and the University Financial Aid Office to keep abreast of current scholarships that are available. Promote
any available scholarship and tuition assistance awards to students. Coordinate COENG events such as homework nights and career fairs as
needed on or off campus. Assist with the COENG tutoring center as needed. Perform other outreach and engagement duties as assigned.Essential
Administrative: Generates and distributes reports as required. Process, review, evaluate, and maintains documents such as academics
petitions, transcripts, and test scores. Provides additional support as necessary for the other COENG departments. Maintain student
databases, which are used for general advising purposes and monitoring progress toward degrees. Collect and track student recruitment,
retention, admissions and advising information. Analyze cumulative data and present status reports and make recommendations to the faculty
and staff of the College of Engineering. Work with the College of Engineering website staff to coordinate updates, additions and corrections
to the advising center’s web pages, to ensure information posted is accurate and appropriate. Perform other administrative duties as
Recruitment: Assist in developing, implementing, evaluating, and refining COENG”s recruitment strategies and
programs. This may Include delivering, coordinating and hosting orientations, organizing or contributing to college transition workshops,
making presentations at events and area schools, collaborating with UAA Admissions Office efforts and events, working with the UAA Graduate
School, and other student recruiting activities. Perform other recruitment duties as assigned.Essential
Retention: Participates in
creating, executing, evaluating, and improving COENG”s retention strategies and programs. Assists in directing a variety of programs
promoting student success and retention, including designing and presenting workshops and one on one sessions to assist with transitions for
first time freshman and transfer students. Works with various programs to encourage relationship building within cohorts, with faculty,
staff and alumni. Establishes opportunities for students to be mentored by peers and faculty. Perform other retention duties as
Knowledge of University environment.
Ability to comprehend and apply university policies and procedures as they relate to students.
Ability to communicate
effectively in person and in writing.
Ability to work effectively in a fast paced environment.
Ability to work as part of a
Aptitude for comprehending another’s situation.
Experience in customer service.
Previous experience guiding
REQUIRED EXPERIENCE, EDUCATION OR TRAINING:
Bachelor’s degree in related field and two
years relevant experience, or an equivalent combination of training and experience. Previous experience guiding students preferred.
This position is located on the UAA Anchorage campus in Anchorage, AK. Initially, a remote work arrangement may be possible
pending supervisor approval. Applicants should be prepared to work on campus occasionally as needed to fulfill certain job duties and meet
the needs of the department. This position may be 100% in person on campus in the future.
Initial application review will take
place on August 12, 2022. To ensure your application is considered, apply by 11:55 pm, Alaska Standard Time on August 11, 2022.
This is a full-time, 12-month, non-exempt staff position complete with both a
competitive salary and full employee benefits package. New hires will be placed on the UA staff salary
schedule, Grade 78, based on education and experience.
To be considered, please include the
following required documents in your application:
Cover letter which describes how you are a good fit for our
Contact information for three professional references
To be eligible for this position, applicants must be legally
authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the
United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals
with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of
the interview process, please contact UA Human Resources by phone at 907-450-8200.
UA is an AA/EO employer and educational
institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination
The successful applicant is required to
complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with
the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
If you have any questions
regarding this position, please contact University of Alaska HR at 907-450-8200.