College of Science Student Service Center Advisor – Student Services Professional II

  • Full Time
  • Anywhere
  • Full Time
  • Anywhere

Job No: 511945

Work Type: Staff

Location: East Bay

Categories: Unit 4 – APC – Academic Professionals of California, Probationary, Full Time, Student Services

Salary and Benefits

Salary Range: $4,304.00/month to $6,120.00/month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,304.00/month to $5,212.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit

About Cal State East Bay

Cal State East Bay’s beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

This position is a team member of the College of Science’s (CSCI) Student Service Center.

This position provides comprehensive graduation-related service, advice and developmental guidance for all current and returning upper division students with majors and minors in CSCI. This position provides students with accurate, timely advising and evaluation of coursework as applicable to the completion of their major, general education, and university graduation requirements. This position will also assist students from all CSCI majors served by the Student Service Center in pursuing their educational and career goals through various steps such as career assessments, graduate school research, etc.

This position will also work closely with the coordinator of the CSCI student service center in training SSPI advisors, facilitating transfer orientation, and facilitating group advising/workshops and may visit first-year GS classes for such purposes.

Advising at the Concord campus or representation at events held at other institutions may at times be required.


Provide comprehensive graduation-related services, advice and developmental guidance for upper division undergraduates with majors and minors in the College of Science. The level of support differs depending on program. Provide individually tailored advice for students whose tenure at the University straddles Semester conversion.

The tasks associated with the above functions include the following, which must be reviewed and signed off where appropriate by departmental faculty advisors: creating and maintaining student files including documenting all appointments and student interactions with appropriate notes; evaluating incoming transfer coursework to determine credit, equivalencies, and potential substitutions; providing developmental advice about occupational and educational requirements towards career goals to help students select the most appropriate majors, minors, and concentrations and make expedient progression toward completion of the required coursework; reviewing all completed coursework, including general education and university graduation requirements; and performing final major checks to verify that based on catalog year and concentration chosen, all major-related degree requirements have been met prior to graduation.

Plan and run group orientation sessions for new transfer students. Facilitate group advising sessions and co-lead workshops. Outreach to targeted groups of students as part of graduation initiatives, campaigns, or because of high-risk markers to assist them in getting back on track toward their educational goals.

Assist students in undergraduate registration services for CSCI. These include, but are not limited to: add/drop, waitlist verification, special registration petitions for independent and individual study, withdrawal, retroactive withdrawal and late registration petitions.

Minimum Qualifications


Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job?related field may be substituted for one year of the professional experience.


Equivalent to graduation from a four-year college or university. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year?for?year basis.

Preferred Skills and Knowledge

  • Cultural sensitivity when interacting with a very diverse population of students and faculty,
  • Demonstrated ability to use computer applications such as PowerPoint, Word, Excel, and imaging software.
  • Familiarity with or demonstrated ability to master programs such as PeopleSoft, Singularity, Google Calendar, and the departmental share drive.
  • Ability to initiate, implement, and troubleshoot existing and new departmental policies and programs.
  • Demonstrated excellent oral and written communication skills, via technology or in person.
  • Strong interpersonal skills. 

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university’s third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran’s status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at and questions may be sent to