Director – Launchpad Student Success Center

  • Full Time
  • Anywhere
  • Full Time
  • Anywhere

Position Number: 398010

Department: Student Success Center

Job Purpose

The Director of the Launchpad Student Success Center oversees all aspects of the Center’s operations including the development, management, and leadership necessary to provide advisement, programs, and services that support and empower first-year students and undecided/undeclared students to succeed academically, personally, and professionally. The Director supports university goals of improved retention, graduation, and time-to-degree rates. This position collaborates with leaders within academic units and college-based Student Success Centers to develop and implement a comprehensive, campus-wide plan for the improvement of undergraduate academic advising and student success.

Tennessee Tech provides impact through its engaged students, dedicated faculty, and career-ready graduates known for their creativity, tenacity, and analytical approach to problem solving. As a STEM-infused, comprehensive institution, Tennessee Tech delivers enduring education, impactful research, and collaborative service that creates, advances, and applies knowledge to expand opportunity and economic competitiveness. 

Tennessee Tech is committed to a diverse workforce by fostering an inclusive work environment for students, faculty, and staff. Successful candidates should have a demonstrated commitment and contribution to fostering and advancing equity, diversity and inclusion. Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

Essential Functions

Lead, oversee, and implement all operations, services, programs, and activities of the Center to support university goals of improved first-year enrollment, retention, and time to degree rates.

Hire, supervise, and oversee the professional development of Center’s staff, including advisors’ caseload management. Manage budget and fiscal operations of the Center.

Direct the advisement and enrollment processes for first-year and undecided/undeclared students. Implement student-centered advisement and retention services based on best practices and research in advising, retention, and student success. Conduct ongoing assessment of advising and retention efforts of the Center to evaluate effectiveness and impact on student retention and graduation rates.

Provide leadership to a campus-wide collaborative culture of advisement and student success by developing programs and services that strengthen undergraduate advising services, including new advisor training, professional development opportunities for faculty and professional advisors, coordinating communication to the advising community, and developing advisor resources that incorporates the use of technological systems that supports undergraduate academic advising.

Advocate and coordinate assistance for advising students in distress, at-risk of departure, or with addressing academic advising concerns in order to refer to the appropriate department or Student Success Center.

Serve on University, division, and departmental committees and as an Enrollment Management & Career Placement (EMCP) liaison to academic units for undergraduate advisement and related initiatives. Performs other duties as assigned.

Minimum Qualifications

Bachelor’s degree from an accredited institution in a related field. Five years of professional work experience in academic advising (or a related area) in an educational setting providing direct service to students. At least two years in a supervisory role with full-time professional staff. Have strong leadership skills that exemplify collaboration, communication, action, and advocacy. Have strong interpersonal, oral, and communication skills. Proficiency with the use of spreadsheet and word processing applications, and student information systems. Have the ability to manage and organize multiple projects and tasks. Knowledge of policies and procedures regarding postsecondary academic regulations. Ability to establish and maintain cooperative working relationships with faculty, staff, and students.

Preferred Qualifications

Master’s degree from an accredited institution in a related field. Seven years of professional work experience in higher education within a leadership role in advisement or enrollment management. Knowledge and active participation in NACADA. Experience with Banner Student Information System. Working knowledge of DegreeWorks and Degree Audits. Experience with using EAB Navigate – Student Success Collaborative. Ability to collect, understand, analyze data for strategic decision making. Knowledge of postsecondary student risk factors and identifying solutions to assist.

Work Hours

Typical hours are Monday-Friday, 8:00 a.m. – 4:30 p.m. Additional hours, as needed.

Commensurate with education and experience.

Benefits Information

Tennessee Tech offers a competitive benefits package. Benefits include the accumulation of two vacation days per month and one sick leave day per month, and thirteen University holidays. Other benefits include medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits.

Screening Date: 08/12/2022

Open Until Filled: Yes

Special Instructions to Applicants

Applicants will be required to upload a cover letter addressing how the applicant’s skills and abilities meet the qualifications for the position, resume, copy of transcripts (official transcripts required upon hire), and complete contact information for three professional references at the time of application. References will be contacted at a later date. Submission of materials is the applicant’s responsibility. Applications without all required materials are incomplete and will not be considered.

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