Department: Advising & Counseling Office
The Community College of Rhode
Island is the states only public comprehensive associate degree-granting institution. We provide affordable open access to higher education
at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to
acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and
lifelong learning programs.
At CCRI, we are committed to building an inclusive and diverse campus community. We strive to hire and
retain culturally competent faculty and staff members who reflect the demographics of our state and our increasingly diverse student
We believe that our diversity is our strength. We celebrate, support and thrive on the diverse experiences, backgrounds,
and perspectives that are represented across our four campuses.
We are OneCCRI, working together to prepare learners to achieve
their highest potential.
To learn about what employees value at CCRI and what it means to work here, please read about our Guiding
Principles and watch videos of our employees doing what they do best:
To administer and manage the Office of Advising and Counseling and the Assessment
Center, by providing overall supervision for the advising and counseling function, transfer function, front desk & registration operations,
placement testing, high stakes testing, and assessment functions including career, personality and educational assessment. Manage all
aspects of the Financial Aid Appeals processes and procedures related to unsatisfactory Student Academic Progress
Duties and Responsibilities
Commitment to CCRI’s
- Demonstrates a commitment to the philosophy and mission of a comprehensive community college.
collaboratively with others to provide quality customer service in a diverse, inclusive and student-centered environment with students
regardless of race/ethnicity, gender identities, gender expressions, sexual orientation, socio-economic status, age, disabilities,
religion, regional background, Veteran status, citizenship status, nationality, and other diverse identities life experiences and learning
- Provides vision, leadership, and overall management for the
College’s Advising & Counseling Center in the areas of personal counseling, academic advising, educational assessment, placement testing,
transfer, front desk operations and registration.
- Develops policies and procedures in conjunction with Dean of Student Development
/ Assessment in all areas in Advising and Counseling. Develop goals and objectives for areas of supervision and provide assistance to the
Dean of Student Development / Assessment in the area of long-range planning.
- Develops an effective team of counselors, academic
advisers, front desk professionals and paraprofessionals to deliver a comprehensive array of services and programs.
- Participate in
the hiring and performance evaluation process for professional and support staff.
- Assists in developing, implementing, training and
being responsive to technological innovation.
- Enhances communication and cooperation across College Divisions to strengthen
Advising & Counseling Services.
- Reconfigures staffing patterns during times of high demand for services.
- Prepares, plan,s
and administers the Budget including projections and expenditures.
- Participates in intra-institutional consortia designed to support common goals such as enrollment and
retention of students.
- Oversees the transfer function through constant and continuous communication with other colleges and
universities. Additionally, oversee the efforts to bring other colleges onto campus for individualized informational sessions with students
interested in specific programs.
- Maintains effective liaison with College departments within Student Affairs, Academic Affairs,
Off-Campus Programs, Community Services etc., to ensure effective communication and understanding of academic advising, retention, student
success, mental health issues, student concerns and department operation.
- Serves on College-Wide Committees as
Advising Counseling and Testing:
- Recruits, hires, trains, supervises, and evaluates
advising and counseling staff who provide academic support services to the general student population as well as assigned
- Plans, develops, implements and manages all aspects of the Financial Aid Appeals processes and procedures as it relates
to unsatisfactory Student Academic Progress (SAP), including but not limited to:
- Implements Federal Student Aid (FSA) regulations
and Statutes of Student Eligibility, mandates, and College guidelines, rules, and regulations.
- Develops staff training and
subsequent daily monitoring to ensure compliance with all aspects of the financial aid appeal process; serves as resource requiring
subjective and complex issues.
- Develops procedural processes for efficient processing of appeals; amend as
- Ensures quality and timely student communications regarding SAP appeal processes and phone System.
implements and manages the academic, educational, career and personal counseling services for the off-campus satellites.
full-time day and part-time day, evening and weekend professionals in Advising, Counseling, Transfer, and Assessment.
counseling and diagnostic testing to students as referred by faculty, staff, and community agencies.
- Oversees the evaluation of
programs and services using multiple measurement options that include student evaluations.
- Supervises graduate training of Interns
who are placed into the department as part of their graduate degree requirements.
- Other related duties as
- Proficiency in BANNER, SIGNAL VINE, College Scheduler,
Starfish, EXCEL, LINPHONE a plus.
- Master’s degree or higher in Counseling is
- Three years managerial experience required.
- Knowledge of academic advising required.
- Must have at least
three years of professional personal counseling experience.
- Knowledge and experience in placement testing, career, personal and
educational testing & assessment, and individual assessment strategies essential.
- Excellent oral and written communication skills
Competencies and Desired Qualifications
- Managerial experience preferably n higher
- A knowledge of Satisfactory Academic Progress (SAP) and federal financial aid requirements.
- Proficiency in
BANNER, SIGNAL VINE, College Scheduler, Starfish, EXCEL, LINPHONE a plus.
Non-Standard; 35 hours per week
Application Close Date
CCRI is committed to ensuring the full participation of all applicants throughout the recruitment process.
If you should require an accommodation during the application process, please notify the Department of Institutional Equity and Human
Resources prior to the closing of the posting by calling (401) 825-2311.
an Equal Opportunity / Affirmative Action Employer.
We recognize that diversity and inclusivity are essential to creating
a dynamic, positive and high-performing educational and work environment. We welcome applicants who can contribute to the College’s
commitment to excellence created by diversity and inclusivity.
CCRI prohibits discrimination, including harassment and retaliation,
on the basis of race, color, national or ethnic origin, gender, gender identity or expression, religion, disability, age, sexual
orientation, genetic information, marital status, citizenship status or status as a protected veteran. Inquiries or complaints concerning
discrimination shall be referred to the College’s Title IX Coordinator at: TitleIXCoordinator@ccri.edu.
The Jeanne Clery Act requires institutions of higher
education to disclose campus policy statements and crime statistics. Our annual report is available here: