Director of Student Academic Success and Advising (Student Services Generalist)

  • Freelance
  • Anywhere
  • Freelance
  • Anywhere

Job ID: 301782



Department Information

The College of Arts and Sciences (COAS) is the largest college on the Indiana University Northwest campus. The college provides undergraduate and graduate education in a broad range of arts and sciences disciplines that prepare our students for thoughtful citizenship and rewarding careers. COAS provides the academic coursework that is the foundation for success in majors across the university. The college is dedicated to helping our students develop the communication, reasoning and analytic skills necessary to succeed in a rapidly changing world.

Job Summary

This position will interact with the COAS department chairs, faculty and staff in the college across all majors as well as other constituencies outside of the college. A thorough knowledge of all major and minor degree requirements will be necessary to function effectively in this role.This position reports directly to the Dean of the College.

Departmental Responsibilities

  • Certifies student degrees
  • Assists students in moving toward degree completion
  • Works with Academic Advisors within the Student Advising Center and in the BGS/BAS program, and initiates student retention efforts.
  • Point of contact for students in determining their degree requirements and the application of transfer courses toward the degree.
  • Review COAS student records for degree conferral, serving as point of contact for questions related to degree requirements and specific degree progress
  • Provide direct support for the COAS Curriculum Committee, the decision-making body along with the Dean for degree requirements.
  • Support the Student Advising Center, Academic Counselors, including Counselors in General Studies (BGS/BAS program).
  • Oversee the responsibilities for graduation certifications for all COAS majors and minors.
  • Work and interact with the Office of Admissions on retention and recruitment initiatives, in line with IUN’s strategic planning.
  • Oversee and update the COAS Bulletin Content
  • Maintain Dean’s List and academic probation

General Responsibilities:

  • Develops and implements programs and initiatives that touch on various/multiple student-related goals, such as enhancing and reinforcing academic engagement and experiential learning; increasing student engagement, wellness, and involvement; fostering learning, inclusion, and development; supporting students in crisis and adversity; and improving the student campus experience.
  • Interfaces directly with students by attending student programming events, advising student organization leaders, meeting one-on-one to discuss areas of concern on campus, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
  • Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives.
  • Projects outcomes for services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student services against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
  • Serves on committees and performs student services research across the field of higher education and at peer institutions to identify and recommend best practices.
  • Plans and coordinates communications for student services initiatives to ensure student participation and engagement.
  • May provide guidance to other student services staff; makes process recommendations to manager for improved delivery of service.




  • Bachelor’s degree in higher education student affairs, public affairs, counseling, social work, education, business, or related field


  • Master’s degree in related field



  • 2 years in student services, higher education, or related field

Combinations of related education and experience may be considered



  • Proficient communication skills
  • Maintains a high degree of professionalism
  • Demonstrates time management and priority setting skills
  • Demonstrates a high commitment to quality
  • Possesses flexibility to work in a fast paced, dynamic environment
  • Seeks to acquire knowledge in area of specialty
  • Highly thorough and dependable
  • Demonstrates a high level of accuracy, even under pressure
  • Demonstrates ability to maintain confidential information
  • Demonstrates customer service skills
  • Commitment to working with people from diverse backgrounds and commitment to cultural competency
  • Ability to build strong partnerships with students and other university departments

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Gary, Indiana

Advertised Salary

Salary Range: $47,734 – $50,190 (annually)

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

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Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

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Telephone: 812-856-1234

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