Financial Aid Advisor, Intermediate or Senior – Scholarships

  • Full Time
  • Part Time
  • Temporary
  • Anywhere
  • Full Time
  • Part Time
  • Temporary
  • Anywhere
Financial Aid Advisor, Intermediate or Senior – Scholarships

Location: Financial
Aid
Regular/Temporary: Regular
Job ID: 606497
Full/Part Time: Full-Time

Workplace Culture

NAU
is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We-faculty,
staff, and administrators-thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Job
Description

NAU Office of Scholarships and Financial Aid (OSFA) is seeking two (2) skilled and experienced Financial Aid
Advisor, Intermediate or Senior
to join our team. This position assists in the implementation and evaluation of the highly visible
NAU Scholarship centralization program. The Advisor coordinates over 600 scholarships within award platform and serves as a department
liaison. Participates in the planning and organization of the awarding process to ensure compliance, quality control, and accurate and
timely processing of requests.

Will involve heavy workloads during peak operations in the office and may require work beyond normal
hours. This position reports to the Scholarship Manager. Position is located on the Flagstaff Mountain campus.

Financial Aid
Advisor, Intermediate

Program Management – 60%

  • Assist in the management of the ScholarshipUniverse portal.
  • Assist in the updates in portal with NAUF scholarship information.
  • Work with Business Analysts to upload data from PeopleSoft
    to ScholarshipUniverse.
  • Work collaboratively with OSFA Client Services and Operations teams, as well as departments across campus,
    including but not limited to Service Center, Solution Center, Office of the Registrar, and Student and Department Account Services, Student
    Affairs, and Academic Affairs.
  • Monitor the expenditure of NAUF scholarship funds.
  • Make necessary changes in
    ScholarshipUniverse based on new/updated Gift Agreement details, including changes to portfolio/opportunity details, qualifications,
    questions, etc.
  • Request additional information for any incomplete or inconsistent requests to perform accurate award
    assessments.
  • Update Payout Details to determine the amount of money that can be awarded for the new cycle.
  • Assist in the
    coordination of university scholarship committees.
  • Notify students of eligibility.
  • Re-award scholarships as needed.
  • Implement ideas for streamlining processes for efficiency.
  • Identify students for scholarships with no applications.
  • Submit regular reports.
  • Answer scholarship questions from students, parents, or staff in person, in writing or by
    telephone.

Position Management-Scholarship Universe – 20%

  • Serve as first contact for ScholarshipUniverse Management
    (external scholarships, foundation, department).
  • Provide technical advice, problem solving assistance, answers to questions; refers
    to appropriate department or person when unable to respond.
  • Collaborate with Colleges/Departments to review changes implemented by
    Central Team.
  • Maintain excellent working relationships with faculty, staff, students and outside/community agencies in facilitating
    OSFA program objectives.
  • Participate testing updates and fixes, system upgrades, and other data processing as needed. Test and
    troubleshoot before scholarship application goes live.
  • Follow department policies and procedures and federal, state and
    institutional regulations and provide and communicate timely resolutions as needed.
  • Resolve any urgent technical issues and general
    help questions about ScholarshipUniverse usage and notify applicant directly (email, phone, etc.)
  • Respond to applicant
    questions.

Support Department & Division Priorities – 15%

  • Participate in special projects and cross-training within office
    as needed.
  • Identify potential issues and trends that impact efficient and accurate processing of scholarships and notify Manager so
    that procedures can be corrected in a timely manner.
  • Update policies and procedures pertaining to the awarding of foundation and
    private donor scholarships on an annual basis.
  • Assist with Orientation, Discover NAU, and other recruitment activities.
  • Develop and foster a collaborative work environment.

Other – 5%

  • Serve on university committees as assigned.
  • May require working and traveling nights and weekends.
  • Perform other duties as assigned.

Financial Aid Advisor,
Senior

Program Management – 60%

  • Coordinate day to day scholarship processing.
  • Assist in the management of
    the ScholarshipUniverse portal.
  • Coordinate updates in portal with NAUF scholarship information.
  • Work with Business
    Analysts to upload data from PeopleSoft to ScholarshipUniverse.
  • Work collaboratively with OSFA Client Services and Operations
    teams, as well as departments across campus, including but not limited to Service Center, Solution Center, Office of the Registrar, and
    Student and Department Account Services, Student Affairs, and Academic Affairs.
  • Monitor the expenditure of NAUF scholarship
    funds.
  • Make necessary changes in ScholarshipUniverse based on new/updated Gift Agreement details, including changes to
    portfolio/opportunity details, qualifications, questions, etc.
  • Request additional information for any incomplete or inconsistent
    requests to perform accurate award assessments.
  • Update Payout Details to determine the amount of money that can be awarded for the
    new cycle.
  • Primarily responsible for the coordination of university scholarship committees.
  • Notify students of
    eligibility.
  • Re-award scholarships as needed.
  • Implement ideas for streamlining processes for efficiency.
  • Identify
    students for scholarships with no applications.
  • Submit regular reports.
  • Answer scholarship questions from students,
    parents, or staff in person, in writing or by telephone.
  • Supervise student or temporary employees.

Position
Management-Scholarship Universe – 20%

  • Serve as first contact for ScholarshipUniverse Management (external scholarships, foundation,
    department)
  • Provide technical advice, problem solving assistance, answers to questions; refers to appropriate department or person
    when unable to respond.
  • Collaborate with Colleges/Departments to review changes implemented by Central Team
  • Maintain
    excellent working relationships with faculty, staff, students and outside/community agencies in facilitating OSFA program objectives.
  • Participate testing updates and fixes, system upgrades, and other data processing as needed. Test and troubleshoot before scholarship
    application goes live
  • Follow department policies and procedures and federal, state and institutional regulations and provide and
    communicate timely resolutions as needed.
  • Resolve any urgent technical issues and general help questions about ScholarshipUniverse
    usage and notify applicant directly (email, phone, etc.).
  • Respond to applicant questions.

Support Department & Division
Priorities – 15%

  • Participate in special projects and cross-training within office as needed.
  • Identify potential issues and
    trends that impact efficient and accurate processing of scholarships and notify Manager so that procedures can be corrected in a timely
    manner.
  • Update policies and procedures pertaining to the awarding of foundation and private donor scholarships on an annual basis.
  • Assist with Orientation, Discover NAU, and other recruitment activities.
  • Develop and foster a collaborative work
    environment.

Other – 5%

  • Serve on university committees as assigned.
  • May require working and traveling nights and
    weekends.
  • Perform other duties as assigned.

Minimum Qualifications

Financial Aid Advisor, Intermediate

  • Associate’s or undergraduate Bachelor’s degree.
  • 2-4 years of relevant experience.

Financial Aid Advisor,
Senior

  • Undergraduate Bachelor’s degree.
  • 3-5 years of relevant experience.

Any combination of relevant
education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

  • Experience working in a scholarship/financial aid office and administering federal, state, and institutional aid.
  • Demonstrated
    ability to efficiently and effectively solve problems and initiate and implement projects independently.
  • Demonstrated organization
    skills including skills in coordinating projects, evaluating data, and establishing priorities.
  • Demonstrated commitment to
    diversity and ability to work with a diverse student, staff, and faculty population.
  • Demonstrated capacity to adapt to change.
  • Proficient in use of PeopleSoft Student Administration software, as well as working knowledge of Salesforce case management and OnBase
    document imaging.

Knowledge, Skills, & Abilities

  • Knowledge of government rules, regulations, guidelines and procedures
    related to financial aid.
  • Knowledge of higher education law, including FERPA, Title IX, Constant to Release, HIPAA, etc.
  • Skill in prioritizing and completing multiple tasks of varying complexity and urgency in a timely and efficient manner.
  • Customer service skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Perform varying
    assignments simultaneously with a high level of quality and timeliness.
  • Works with confidential and/or sensitive information.
  • Establishes and maintains effective working relationships.
  • Ability to work independently.
  • Communicates effectively,
    including the ability to present to small and large groups.
  • Possesses strong problem solving, organizational, and analytical
    capabilities.
  • Promotes a diverse, inclusive environment.

COVID-19 Vaccine Requirement

As of 12/10/21, the Safer
Federal Workforce employee vaccination requirement is currently suspended pending the outcome of a federal court-issued injunction. This
injunction has suspended the recent executive order issued by President Biden requiring all employees of federal contractors to receive
COVID-19 vaccinations. For current status of the vaccine requirement and/or questions, please visit FAQs for Employee Vaccination Requirement.

Background Information

This position has been identified
as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for
the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and
fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety
Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of
Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees’ right to work
in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery
reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to
keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus
has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and
statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records
Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Financial Aid
Advisor, Intermediate (Salary range begins at $38,000*)

Financial Aid Advisor, Senior (Salary range begins at
$41,421*)

*Annual salary commensurate with candidate’s qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or
compensatory time for additional time worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent
benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation
and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on
the Human
Resources benefits website
. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco
and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU’s BCBS Plan). New employees
are eligible for benefits on the first day of the pay period following their enrollment, after their employment date.
Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the
Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6
months after the new employee’s start date.

Learning and Development

Your career at Northern Arizona University includes
the opportunity for professional development. New employee
on-boarding training
includes courses to be completed within the first 30 days. If your position includes the supervision of a
benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Immigration
Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

August 2, 2022 at 11:59 p.m.

How to Apply

To apply for this position, please click on the “Apply” button on this
page. You must submit your application by clicking on the “Submit” button by midnight of the application deadline. If you need assistance
completing your application there are instructions available on the Human Resources
website
or in person in the Human Resources Department located in Building 91 on the NAU Campus – on the corner of Beaver and DuPont
Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please
contact the Office of Equity and Access at: 928-523-3312/TDD – 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment
Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities,
veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other
National Service alumni are encouraged to apply.

To apply, visit https://hr.peoplesoft.nau.edu/psp/ph92prta/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPS
T&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=606497&PostingSeq=1

jeid-1ef7b2ada1c691429c52bc32b8403639

Source