Salary: $43,516.00 – $65,274.00 Annually
Location: Main Campus – Smithfield, NC
Job Type: Full Time
Department: Student Services
Job Number: FTSSA-001
Closing: 8/9/2022 11:59 PM Eastern
Recruitment Range: $43,516.00 – $65,274.00 Annually
The Senior Success Advisor will provide for the wide range of activities involved in academic advising and counseling new, enrolled, and prospective students; including, but not limited to career planning, program/course selection, and retention services.
Knowledge & Responsibilities
Essential Duties and Responsibilities
- Model an understanding of and commitment to the comprehensive community college philosophy and mission.
- Provide educational, career, personal, academic, and personal-social counseling.
- Participate in Johnston Community College’s Care Team.
- Provide academic counseling to new and prospective students; explain policies, procedures, and program requirements; and assist students in selecting educational and career goals.
- Advise and counsel students in planning and selecting courses and combinations of courses that reflect individual interests, academic preparedness, educational, and career goals.
- Advising of students may include one-on-one interactions, group advising, and online advising.
- Participate in early and late registration processes.
- Manage and lead Connect Sessions and coordinate corresponding advising coverage.
- Plan, develop, and implement student workshops and events relative to counseling, mental health, and overall student success.
- Review, interpret, and evaluate applicant assessment scores and other information to determine eligibility status.
- Utilize resources such as baccalaureate degree plans, to assist students in course selection and career goals.
- Coordinate and manage transfer services; including, but not limited to four-year campus visits, partnerships, articulation agreements, and Virtual Transfer opportunities.
- Refer students to appropriate resources on and off campus based upon their needs.
- Respond within 24 hours to student and colleague phone calls and e-mail inquiries.
- Implement advising, counseling, and mental health training of staff, faculty, peer advisors, and work-study students.
- Answer questions and provide information regarding admission requirements to prospective students.
- Use software to maintain advising records, facilitate correspondence; including but not limited to student outreach, follow-up, and resource referral, and develop applicable workshops/trainings.
- Manage external advising Web resources and corresponding Webpages.
- Plan, develop, and implement intervention, referral, and retention programs for students.
- Adhere to strict student confidentiality guidelines.
- Treat others respectfully, speak to others courteously, and behave in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interactions that are both personally cordial and professionally appropriate.
- Participate in Johnston Community College Committee assignments.
- Other duties as assigned.
This position supervises departmental work-study positions and peer advisors. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Minimum & Preferred Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to understand and interpret the College’s academic programs and enrollment policies and procedures.
- Ability to work in a fast-paced environment.
- Ability to work well with individuals of diverse backgrounds.
- Excellent counseling, presentation, customer service, communication, organizational, and computer skills.
- Ability to provide vision and leadership.
- Ability to multi-task and problem solve.
Education Minimum: Master’s degree in counseling, education, psychology, student development, social work or related field from an accredited institution. (Must be obtained by August 2022)
- Three (3) years of experience providing academic advising in a higher education environment.
- Experience in career planning, intervention, and retention activities/strategies.
- Working knowledge of FERPA, ADA, and NACADA standards.
Experience Preferred: Experience in a community college environment.
- Ability to present ideas and concepts orally and in writing to a diverse audience and adapt communication style to that audience.
- Translating College purpose, values, and vision into organizational action.
- Ability to read and comprehend instructions.
- Ability to analyze problems, identify solutions and take appropriate actions, resolve problems using independent judgment and decision-making processes.
- Ability to work independently while contributing to the team environment.
- Ability to multitask and organize, prioritize, and follow multiple projects and tasks through completion with an attention to detail.
- Ability to listen to issues, synthesize information, and reach sound conclusions.
To perform this job successfully, an individual should be proficient in Microsoft Word and Excel, and other software as deemed necessary.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, reach with hands and arms, and talk or hear.
- The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision and ability to adjust focus.
The noise level in the work environment is usually quiet.
Full Time Benefits
Employer’s Social Security Matching Contribution
Employer’s Retirement Matching Contribution
Employer’s Medical Insurance Matching Contribution
Paid Holidays occurring during the actual period of employment
Voluntary Shared Leave
Workman’s Compensation Leave
School Involvement Leave
Family Medical Leave
Employees shall be expected to contact the Human Resources Office for additional plan information and options regarding medical insurance and retirement.
Employment Status Definitions
The College shall recognize the following types of Employment Status, and as defined accordingly:
All salaried persons contracted for a minimum of nine (9) consecutive months per year and who perform a full-time work load, as defined by the College.
Part-Time Established– Less Than 30 Hours/Week:
All employees contracted for 20 -29 hours per week, as contracted for a minimum of nine (9) consecutive months per year and who are employed for less than thirty (30) hours per week paid a per hours rate.
Part-Time Established- From 30 to 39 Hours/Week:
All employees contracted for 30 -39 hours per week, as contracted for a minimum of nine (9) consecutive months per year and who work a minimum of thirty (30) hours of work per week.
Temporary Positions Full-Time Temporary:
All persons contracted for a period of less than nine (9) consecutive months, and performing a full-time
work load, as defined under the College’s Work Load Policy.
All persons contracted for a period of less than nine (9) consecutive months and who work less than a full-time work load as defined under the College’s work load policy, or who work less than twenty (20) hours per week regardless of length of employment.
Policy Provisions Eligibility for Benefits
Full-Time employees in Established Positions shall be eligible to receive all benefits offered by the College.
Part-Time employees in Established Positions shall be eligible to receive the following benefits:
Employees Working 20-29 Hours Per Week:
Shall receive the Social Security matching contribution and may purchase medical insurance through the College.
The employee shall be eligible for Longevity and Maternity Leave, and shall be eligible for benefits as described under the Prorated Benefits section of this policy.
Employees Working 30-39 Hours Per Week:
Shall be eligible to participate in the College’s benefit program as described in the Full Benefits and Prorated Benefits sections of this policy.
Temporary Employees shall receive no benefits except social security matching contribution.
Full Benefit Provisions
The following benefits shall accrue to employees eligible for Full Benefits: Employer’s Retirement Matching Contribution
Employer’s Medical Insurance Matching Contribution
Paid Holidays that occur during the actual period of employment Longevity
Social Security Matching Contribution Voluntary Shared Leave
Using the actual time of employment as a percentage of full-time employment (40 hours per week), part-time employees in Established Positions shall receive the following benefits on a pro-rata basis.
Sick Leave Annual Leave Funeral Leave Civil Leave
Workman’s Compensation Leave Military Leave
School Involvement Leave Family Medical Leave
Payroll Deduction Benefits
Full-Time and Part-Time established employees (other than Temporary) shall be eligible for all Payroll Deduction benefit programs offered by the College.