Classification Title: Senior Staff
The University at Buffalo
Professional Appointment Term
The University at
Buffalo seeks to hire innovative and highly professional Student Success Coaches. Positions are available within the College of Arts and
Sciences, the School of Management, the School of Engineering and Applied Sciences and the School of Public Health and Health Professions.
The Coach will be responsible for providing integrated support to help students achieve academic success and successfully navigate the
university. In addition to serving as a frontline support professional, the student success coach assists higher-level student success
administrators in the development and delivery of outreach, engagement, and student retention programs aimed at meeting the unique needs of
first-year college students and achieving first-to-second year student retention.
In order to advance the university’s
ambitious vision for excellence in students’ academic success and university retention, the Coach will work with constituents across campus
to provide support to our most at-risk students. The Coach will utilize the university’s Navigate system to manage alerts for their
Key accountabilities and responsibilities:
- Provides holistic support,
academic coaching, and consultative services to assigned caseload of first-year college students that may include a specific targeted
and/or underrepresented population.
- Fosters strong relationships with students, serves as an initial and consistent point of
contact, and provides excellent holistic customer service, responding empathetically and accurately to student inquiries.
students in the development of academic and personal skill-building tied to undergraduate student success (e.g. stress management, study
skills, self-advocacy skills).
- Addresses barriers to success, including assisting students with identifying academic skills,
strengths, and areas of improvement.
- Engages in proactive management of caseload, including consistent and direct contact with
students, targeted outreach at key points in the first year, and monitors student progress and performance. Provides appropriate
intervention and records applicable activities via the Navigate platform/university tools.
- Maintains university-wide and
college-specific knowledge of relevant policies, procedures, resources and services associated with student success, academic achievement
and first-year student needs.
- Works in partnership with and ensures follow-up with campus units to help students navigate complex
issues that may intersect with other offices, such as Admissions, Financial Aid, academic advisors, faculty, Student Accounts, and Campus
- Provides appropriate, accurate and timely referrals for students to campus and community resources, such as Counseling
Services, Tutoring & Academic Support Services, Center for Excellence in Writing and Blue Table.
The University at Buffalo
is committed to providing as diverse and inclusive environment as possible for staff, faculty and students. Therefore, we seek candidates
who are committed to ensuring that services reflect, support and enhance diversity, equity and inclusion. We invite individuals to apply
whose perspectives and experiences will enrich and strengthen our organization. The university serves an increasingly diverse constituency
of patrons, and our employees, services and policies strive to honor and reflect this diversity. We encourage candidates who thrive in a
welcoming multicultural environment to apply.
The College of Arts and Sciences, the School of Management, the School of
Engineering and the School of Public Health and Health Professions support the university mission of providing an inclusive environment and
a transformative educational experience that promotes the academic and personal success and engagement of all undergraduate students.
Working collaboratively with academic advisors, faculty, administrators, and support service providers, we aim to develop standardized best
practices, deliver high quality programs, and provide the necessary resources to help our students persist and attain their undergraduate
The University at Buffalo is SUNY’s most comprehensive public research university, and an outstanding place to
work. UB amplifies ambition for faculty and staff by offering endless possibilities to achieve more. Here, people from all backgrounds and
cultures challenge and inspire each other to discover, learn and succeed. Dedicated staff and engaged faculty collaborate to further
knowledge and understanding, and develop tenacious graduates who are valued for their talents and their impact on global society. Visit our
website to learn more about the http://buffalo.edu/.
Working at UB comes with benefits that exceed salary alone. There are personal rewards including
comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic
pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit
About The University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of
America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and
our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and
people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful
thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.
University at Buffalo is an affirmative action/equal opportunity
employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with
Bachelor’s degree from an accredited institution in
education, social work, social sciences or related field, with a minimum of two (2) years professional experience serving and supporting
diverse student populations in an education, higher-education, or high school pre-collegiate/college preparatory program setting is
required with demonstrated competencies and additional experience in the following areas:
- Outstanding interpersonal
communication skills (written, verbal and listening).
- Strong organizational and time management skills, including the ability to
prioritize and meet deadlines.
- Strong commitment to customer service.
- Strong technological competence.
- Ability to
work both independently and in a team environment.
- Positive and professional demeanor.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask,
or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until
such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you
before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at firstname.lastname@example.org.
Is a background check required for this
Contact’s Name: R.J. Multari, III
Contact’s Title: Director Student
Success Planning for Academic Support
Contact’s Email: email@example.com
Contact’s Phone: 716-645-6013
External Applicants: Open Until Filled
Date to be filled: 09/15/2022
Number of References