Program Associate, Academic Success & Retention

  • Full Time
  • Anywhere
  • Full Time
  • Anywhere

Job Description Summary

The Office of Enrollment and the Student Success (ESS) includes the offices of Undergraduate Admissions, Graduate Enrollment, Career Services, Office of Student Financial Assistance, Office for Student Success, and Student Services, Systems, and Analytics. ESS is committed to a student-first mentality, utilizing a data-driven approach to continuous assessment and improvement across the organization. Most importantly, our goal is to ensure an outstanding experience for students.

As part of the Office for Student Success (OSS), Program Associate will support academic success and retention initiatives to improve the student experience. The incumbent will provide wrap-around support to students in attaining their educational and personal goals, contributing to their overall success. A key component of this role will include gathering, tracking synthesis, and analysis of student data, and maintaining reports and survey data to assist with outreach to students
and office reporting, in an effort to improve retention and graduation rates. With guidance from the Director for Academic Success & Retention Programs and the Program Manager, this position will lead the implementation of outreach efforts, intrusive advising, and nudge campaigns, as well as success seminars and programming for Scholar Cohorts.

Specific duties include the following:

Outreach & Intervention

  • Supports the Director for Academic Success & Retention Programs & the Program Manager to coordinate retention initiatives across ESS offices and other campus partner offices that identify and support students who are academically at risk.
  • Conducts personalized outreach to students who are candidates for academic support programs such as Mid Semester Course, Success Coaching, or Summer Academy.
  • Organizes academic and college success student interventions, using data-driven approaches, best practices, and internal campus knowledge to execute retention campaigns.
  • Assists the Program Manager and Director for Academic Success & Retention
    Programs with conducting intrusive interventions and guidance for at-risk students as well as those who are referred by advisers, faculty, and various campus partners; and escalates cases requiring an elevated level of support.


  • Mentors and provides collaborative wrap-around programming, and academic monitoring and support to Scholar Cohort students and faculty mentors.
  • Provides collaborative programming, workshops, and presentations for new student orientation, first-year experience courses, Scholar Cohort groups, and to the general UG student population.
  • Provide support to the Director for Academic Success & Retention Programs and the Program Manager for academic success workshops, curriculum, and support programming to assist students and Success Coaches in developing skills needed for successful academic experiences.

Campus Engagement

  • Provides support to OSS leadership in outreach and training of university staff to promote awareness of factors impacting student success and retention initiatives to support best practices and to improve the student experience.
  • Provides administrative coordination with departments, Office of the Registrar, Student Orientation, Academic Advisers, and other campus partners to manage the implementation of the ALEKS placement test for incoming students.
  • Assist with collection and analysis of quantitative and qualitative data to guide outreach, intervention, reporting, and tracking (e.g. student records, surveys, focus groups, interviews).

The position is based at GW’s Foggy Bottom’s Campus in Washington, DC. The incumbent may perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Preferred Qualifications

  • Prior full-time experience with higher education retention and success program
    development, management, and assessment.
  • Prior experience with data analysis. Strong ability to translate and share data to
    consumable formats.
  • Prior experience with software and tools for success/retention efforts.
  • Prior experience with intentional academic and just-in-time advising.
  • Prior experience training, managing, and developing academic success teams.
  • Ability to collaborate across departments with a diverse group of partners.
  • Demonstrated ability to communicate and develop rapport with students, parents, and
  • Strong ability to build and manage relationships, both internal to the university
    (students and professional colleagues) and with external partners.

Typical Hiring Range
Commensurate with Experience

Campus Location: Foggy Bottom, Washington, D.C.

College/School/Department: Enrollment Management

Family: Academic Affairs

Sub-Family: Program Administration

Stream: Individual Contributor

Level: Level 1

Hours Per Week: 40+

Work Schedule: Monday through Friday, 9:00am to 5:30pm, with occasional nights and weekends. Schedule may vary.

Will this job require the employee to work on site?

Employee Onsite Status

Telework: Yes

Required Background Check
Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants

Employer will not sponsor for employment Visa status

Internal Applicants Only? No

Posting Number: S011320

Job Open Date: 08/02/2022

Background Screening
Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

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