Scheduling Coordinator

Description

Scheduling Administrator

Arts and Sciences Advising Services

The purpose of this position is to uphold the overall mission of Arts and Sciences Advising Services; to coordinate advisor scheduling across all departments; to support the Associate Director in the fulfillment of their responsibilities; to assist in the training, supervision, and budgeting of student worker positions, to assist the department in assessment and reporting; and to work effectively in a team environment, to serve as a resource to the campus community by answering questions on procedures, providing referrals, training new advising staff, and delivering College and University information.

Qualifications

Job Functions/Responsibilities:

Vol Academic Connect:

• Serve as the Arts and Sciences Advising Services Care Unit Manager for Vol Academic Connect. Acts as the point person for all questions related to the Vol Academic Connect System for advisors and staff in A&S advising, trouble shooting issues and determining which need to be passed on.
• Maintain locations and service settings for the College of Arts and Sciences care unit in Vol Academic Connect
• Create, update, and manage the availability for 30 advisors in 10 different locations. This appointment availability makes it possible for students to schedule advising appointments Online
• Monitors all Vol Academic Connect appointment availability to determine how far out students can schedules appointments and when we need to increase appointment availability to meet demand
• Manage cancellations, scheduling conflicts, and advisor absence due to illness

Required qualifications:

• Ability to utilize computer programs such as Microsoft Word, Excel, and Adobe, to create and edit documents and reports
• Customer service skills
• Effective written and oral communications skills
• Strong organizational skills
• Ability to thrive in a fast-paced, high volume work environment while producing quality, accurate work
• Ability to serve a diverse population of students
• Ability to handle simultaneous projects, while setting and meeting deadlines
• Ability to work independently and as part of team

Preferred qualifications:

• Bachelor’s degree
• Work experience in a university environment
• Work experience with an online scheduling system, such as Navigate
• Ability to manage schedules through Outlook and Zoom
• Ability to organize and arrange complex data sets with attention to detail
• Ability to set and meet deadlines
• Ability to effectively communicate with internal and external offices
• High ability in written communication, editing, drafting documents

Start date: August 1^st

For full consideration please include a cover letter, resume, and list of three references. Review will begin immediately and continue until the position is filled.

Job
Other Admin Asst/Secr/Clerical

Primary Location
US-Tennessee-Knoxville

Organization
Administration-Arts & Sciences

Schedule
Full-time

Campus/Institute Knoxville