Student Services Advisor (4574U) – 39901

  • Full Time
  • Anywhere
  • Full Time
  • Anywhere

Student Services Advisor (4574U) – 39901 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world’s leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Departmental Overview

The UC Berkeley School of Social Welfare’s pre-eminent faculty rank top in the nation in per capita productivity. Nationally and internationally recognized as leaders in their fields, our senate faculty conducts cutting-edge research on the major issues facing California, the US and the world. Berkeley Social Welfare field faculty represent a diversity of experience and talents, training and preparing our students to excel as the next generation of social work practitioners, professionals and educators.

CalSWEC facilitates and supports statewide partnerships for the education and training of social workers to ensure culturally responsive, effective, and high-quality health and social service delivery to the people of California.

The focus of CalSWEC, hosted by the School of Social Welfare at the University of California, Berkeley, is on public child welfare, integrated behavioral health, and aging.

Application Review Date

The First Review Date for this job is: 08/16/2022.


Academic Advising:

  • Provides advice and assistance to Social Welfare undergraduate majors and graduate students on academic and degree progress and major requirements; assists students in determining academic options, resolving scheduling conflicts, and similar issues.
  • Advises prospective applicants and students on special program options available within Social Welfare academic programs such as Berkeley Connect, certificate programs, post-master’s credentialing programs, and others.
  • Advises faculty and instructors on routine academic policies and procedures, such as grading, scheduling deadlines, classroom reservations, etc.
  • Manages communications, including incoming phone calls and general email inboxes, for instructional grant programs (Child Welfare Scholars, Integrated Behavioral Health, and others that may arise).
  • Provides information and referral to other campus curricular and co-curricular partner units.
  • Supports all Enrollment Manager functions: enters add/drop transactions on behalf of advisers and students; maintains Enrollment Controls and Reserve Capacities in Campus Solutions SIS each term.
  • Maintains data integrity and accuracy of student databases.
  • Prepares, copies and files electronic and hard copy documents such as contracts, letters, petitions, and academic e-forms.
  • Coordinates special studies courses with students, faculty, and the academic senate.
  • Develops academic business processes for student academic advising and supports the team’s workflow management.

Recruitment and Admissions:

  • Participates in planning and implementation of outreach programs with specific target populations and institutions; advises prospective applicants and students on necessary academic preparation and admission eligibility requirements for Social Welfare graduate degree programs; coordinates student selection/application processes and data for stipend-based instruction grant program applicants and newly admitted students; assists with coordinating student recruitment visits to Berkeley.
  • Assists with initial review of applicant applications, uses graduate application system to create reports on applicant data.

Financial Aid:

  • Processes, evaluates, and awards student fellowships, grants, and other awards; advises students on financial aid options; develops plans for process improvement and implements them upon approval.
  • Completes SIS Award Entry for graduate fellowships and training stipend awards.
  • Prepares, distributes and collects acceptance responses to graduate funding award letters, and other notices of awards to students.
  • Facilitates distribution and collection of student service agreements and other required documentation for instructional grant programs.
  • Coordinates collection of student default payments and communications related to students entering repayment programs.
  • Participates in instructional grant team/funder/stipend program calls and meetings as needed, and other tasks as necessary to support instructional grant program administration.

Course Scheduling:

  • Functions as designated Departmental Scheduler and liaison to Registrar’s Office/Scheduling Office/Classroom Management Office.
  • Enters all Request Priority Phase course scheduling data and maintains updates to Scheduling modules in Campus Solutions student information system throughout each semester.
  • Reviews course requirements, and advises department on class scheduling and classroom space needs. Reviews Class, Schedule and Instructor-of-Record (CSIR) data reports and makes any needed corrections/updates by the CSIR deadline each term.
  • Raises start-of-term problems such as class size, over and under enrollments, and unbalanced sections; identifies low-enrolling or otherwise underperforming courses and recommends appropriate action to the advisors and the Associate Dean for Academic Affairs.
  • Validates/ensures accuracy of each term’s Class Schedule and Instructional Record (CSIR) dataset; and student enrollment management.


  • Plans, coordinates and implements events for Social Welfare Student Services and related instructional grant programs such as Child Welfare Scholars, and others.
  • Assists graduate student academic and admissions advisors in planning and conducting new student orientation activities.

Required Qualifications

  • Knowledge of advising and counseling techniques.
  • Knowledge of and/or ability to learn University-specific computer application programs and pertinent databases, including Oracle Campus Solutions and Google Suite for Education.
  • Working knowledge of Microsoft Office Suite.
  • Knowledge of and/or ability to learn University processes and procedures.
  • Understanding of and/or ability to learn University rules and regulations.
  • Interpersonal skills.
  • Multicultural competencies; ability to work with diverse student populations.
  • Skills in service orientation, active listening, critical thinking.
  • Ability in problem identification, reasoning.
  • Ability to multi-task, verbal communication, written communication, organization.
  • Ability to interpret and explain policies and procedures to students, prospective applicants, and the public.
  • Ability to establish and maintain cooperative relationships with academic and administrative partner units.
  • Ability to work independently and in a team environment.
  • Ability to maintain strict confidentiality.
  • Occasional evening and/or weekend work required.
  • Bachelor’s degree in related area and/or equivalent experience/training.

Salary & Benefits

This is a 12-month, full-time (40 hours/week), Contract Appointment, eligible for full UC benefits with the possibility of extension. This position is a non-exempt, bi-weekly paid position. Hourly pay for this role is commensurate with experience within the range of $28.73. – $33.28.

For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume when applying.

Referral Source info
This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of “UCB Employee” and then enter the employee’s Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.
Other Information

This is a hybrid position, with 40% remote work eligibility.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

To apply, visit


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