Student Services Generalist (Inspire the Future)

  • Internship
  • Anywhere
  • Internship
  • Anywhere

Union County College is a public comprehensive community college providing quality, affordable, accessible educational programs that
serve the greater Union County region. It is the oldest of New Jerseys 19 Associate Degree Colleges, serving both career-minded and
transfer-oriented students since 1933.

The College enrolls almost 30,000 credit, non-credit and continuing education students and is
accredited by the Middle States Commission on Higher Education. Many programs lead to the Associate in Arts, Science and Applied Science
degrees.

Campus: Cranford

General Description:

The Student Services Generalist will be
responsible for supporting the institution’s graduation initiative, Inspire the Future [DR1] to address on-time
degree completion and supporting student retention goals. The Student Services Generalist is the primary interface with students seeking
entry into the College. The Generalist will be responsible to facilitate applications, placement testing, advising, Financial Aid, and
registration through personal contact and follow through with the prospective student as she/he proceeds through the registration
process.

Characteristics, Duties and Responsibilities:

  • Develops academic and individual action plans
    for students on caseload to guide students toward on-time graduation; implements student retention programs as needed.
  • Assists
    students through the complete admission process by providing application completion assistance, information regarding academic placement
    testing, academic advising as appropriate or handoff to student services specialist to resolve unusual issues, basic financial aid
    assistance or handoff to financial aid counselor to resolve unusual issues; guidance for completion of registration and payment.
  • Support the testing center for proctoring of classroom tests, administration of CLEP, and ESL testing, as well as other associated tests.
  • Assists students with Web services, College Portal, and College
    E-mail instruction, tuition/fee payment instruction, and information on internal and external scholarship opportunities.
  • Assists
    students in co-curricular student development by providing information regarding Student Government Opportunities, volunteer opportunities,
    internship opportunities, College Club membership and opportunities, College Life sponsored events such as Student Theater and the student
    art gallery, and deadline dates for various opportunities.
  • Assists with campus previews, new student orientations, parent
    orientations, financial literacy and other programs as assigned and provides on-going information to students, potential students, and
    parents regarding policies, programs, and procedures.
  • Reads, interprets, and communicates College policies and procedures.
  • Recommends improvements in department procedures. Collaborates with other staff/administrators/faculty to identify needed improvements
    in procedures and communication.
  • Maintains records of students served and services provided. Maintains essential records and
    files.
  • Performs related duties as assigned by supervisor.

Education Requirements:

  • Bachelor’s degree required.

Experience:

  • Outstanding customer service and communication
    skills.
  • Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).
  • Bilingual preferred (Spanish)

Competencies and Skills Required:

  • Outstanding customer service and communication skills.
  • Proficient in
    Microsoft Suite (Word, Excel, Outlook, PowerPoint).
  • Bilingual preferred (Spanish)

Physical Demands and
Work Environment:

  • This position’s duties are normally performed in a typical interior/residence work environment, based on
    the activity scheduled.
  • Some physical effort required; however, the employee must occasionally lift and/or move up to 25
    pounds.
  • No or very limited exposure to physical risk.
  • Some travel required.

Union County College does
not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, disability, handicap or other legally
protected status in its provision of employment, education, and activities, or other services.
Union County College is an EEO/AAP
Employer/Protected Veteran/Disabled
Disclaimer: This job description outlines the general nature and key features performed by various
positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties
and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or
re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

Union County College offers a
competitive compensation package and salaries that are commensurate with experience and qualifications. The following benefits are also
provided: Medical benefits and pension plan offered through the State of NJ; Dental and vision benefits; Vacation days based on accrual
system; Ten paid holidays and three floating holidays that are determined by the College; Tuition remission for employee, spouse, and
eligible children for credit and non-credit courses; and Tuition reimbursement for approved degree programs at an accredited college or
university.

Source