Student Services Generalist

  • Full Time
  • Anywhere
  • Full Time
  • Anywhere

Union County College is a public comprehensive community college providing quality, affordable, accessible educational programs that
serve the greater Union County region. It is the oldest of New Jerseys 19 Associate Degree Colleges, serving both career-minded and
transfer-oriented students since 1933.

The College enrolls almost 30,000 credit, non-credit and continuing education students and is
accredited by the Middle States Commission on Higher Education. Many programs lead to the Associate in Arts, Science and Applied Science

Campus: Cranford

General Description:

The Student Services Generalist will be
responsible for supporting the Project Achievement program to address on-time degree completion and supporting student retention goals to
work towards closing the achievement gap. The Generalist is responsible for providing holistic student services including academic advising,
monitoring student progress, resolving registration issues related to advising, student outreach, and supporting student workshops.

Characteristics, Duties and Responsibilities:

  • Provides proactive academic advising with focus on
    educational planning and timely program completion.
  • Has knowledge of successful retention strategies and implements student
    retention programs as directed.
  • Responsible for retention efforts with first-time, full-time cohorts.
  • Facilitates group
    activities to support students’ progression toward degree completion.
  • Assist in implementing programs and events which will enable
    and facilitate cultural awareness and enhance awareness of the achievement gap issues.
  • Develops and implements student development
    workshops, career and employment topics, and personal development.
  • Assists students with Student self-service, College portal, and
    College e-mail instruction, tuition/fee payment instruction, and information on internal and external scholarship opportunities.
  • Prepares reports and studies containing findings and recommendations for the review, information, and assistance of the student
    development division.
  • Reads, interprets, and communicates College policies and procedures.
  • Recommends improvements in
    department procedures. Collaborates with other staff/administrators/faculty to identify needed improvements in procedures and
  • Maintains records of students served and services provided. Maintains essential records and files.
  • Performs
    related duties as assigned by supervisor.

Education Requirements:

  • Bachelor’s degree required in a
    field related to the position.


  • Experience working closely with students from diverse
    backgrounds in a higher education setting.

Competencies and Skills Required:

  • Experience working
    closely with students from diverse backgrounds in a higher education setting.

Physical Demands and Work

  • This position’s duties are normally performed in a typical interior/residence work environment, based on the
    activity scheduled.
  • Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
  • No or very limited exposure to physical risk.
  • Some travel required.

Union County College does not
discriminate on the basis of race, color, national origin, sex, marital status, religion, age, disability, handicap or other legally
protected status in its provision of employment, education, and activities, or other services.
Union County College is an EEO/AAP
Employer/Protected Veteran/Disabled
Disclaimer: This job description outlines the general nature and key features performed by various
positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties
and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or
re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

Union County College offers a
competitive compensation package and salaries that are commensurate with experience and qualifications. The following benefits are also
provided: Medical benefits and pension plan offered through the State of NJ; Dental and vision benefits; Vacation days based on accrual
system; Ten paid holidays and three floating holidays that are determined by the College; Tuition remission for employee, spouse, and
eligible children for credit and non-credit courses; and Tuition reimbursement for approved degree programs at an accredited college or