Student Success Coordinator

  • Full Time
  • Part Time
  • Anywhere
  • Full Time
  • Part Time
  • Anywhere

Title: Student Success Coordinator

Department: Stay Strong Success Center

Number of Positions: 1

Anticipated Closing Date: August 14, 2022

Position #: 101270 and 100570

Campus Mobile

FLSA Status: Exempt

Required Documents Needed to Upload at Time of Application:

  •          Resume
  •          Unofficial Transcripts
  •          Three Professional References (See below)

Reference check requirements:

  •          Non-supervisory roles: three (3) current or former supervisors
  •          Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references

About Pellissippi State Community College

Pellissippi State Community College is one of 40 institutions in the Tennessee
Board of Regents system. TBR is the governing board of the College System of Tennessee, offering more than 400 programs of study at the
state’s 13 community colleges, 27 colleges of applied technology and the online TN eCampus. The college serves an average of 10,000
students, making it the largest community college in Tennessee by enrollment. Pellissippi State Community College offers eligible employees
a comprehensive benefits package that includes health, dental, vision, life insurance, retirement programs, time off including annual and
sick leave, and much more.

In 2018, Pellissippi State became a member of an Achieve the Dream (ATD) three-year cohort adopting a
theme of Start Strong, Stay Strong, Finish Strong for our work. Achieve the Dream has partnered with the program Integrated Student
Experience at Pellissippi State (Insteps) to improve the fall-to-fall retention rates for full-time and part-time students by 13% in the
next five years. Our vision is to ensure every student who attends Pellissippi State will develop a sense of belonging and confidence in
their ability to succeed academically, grow intellectually, and make timely progress towards achieving their educational and vocational
goals. If this is something that aligns with your values, we encourage you to apply.

Culture and Diversity

claims a wide range of forward thinking national and international talents. The scholarly influence on the Knoxville metropolitan area bred
literary greats including James Agee, Cormac McCarthy, and Nikki Giovanni.  Knoxville is home to one of the largest sculptures dedicated to
an African American in the country. Located in Haley Heritage Square is a 13-foot high bronze statue of author and Pulitzer Prize winner
Alex Haley who chose to spend the last several years of his life in Knoxville. Renowned artists Beauford Delaney and Joseph Delaney hailed
from Knoxville. Musicians Roy Acuff, Chet Atkins, the Everly Brothers, and RB Morris called Knoxville home during their careers. Women’s
suffragist Lizzie Crozier French was active in the ratification of the 19th amendment and was born and raised in Knoxville.

The lasting influence of these artists and activists leaves the Knoxville area as a welcoming area to live and work. More about the area
and support groups can be found at Visit Knoxville, the
Beck Cultural Exchange Center, the Knoxville Urban League, Knoxville City, Knox County, My Knox
, Knox Pride, Centro Hispano de East TN, and Knoxville chamber

Position Summary: The
position helps spearhead the College’s retention efforts through coordination of planning, implementation, and execution of strategies to
improve retention, progression, and graduation rates for all students through focused and strategic interventions. The position will manage
a caseload of students across all five Pellissippi State Campus locations, focusing on in-person meetings, mentoring, advising, and
coaching to close equity gaps and facilitate success in College. The position assists with planning and supporting new student onboarding
through contextualized orientation sessions and welcome event. Additionally, the incumbent will support re-entry pathways for students
experiencing academic probation and suspension. The job’s overall purpose involves developing meaningful relationships with students
through proactive and intentional support.

Essential Functions:

50% Execute existing academic support plan for
assigned students: such as first-time first-year, part-time, adult learners, and underrepresented student groups.

  •     Assess
    the specific needs of assigned students across all five campuses
  •     Assist students in identifying their personal support
    system: faculty/staff/peer mentor, services, resources, and referrals.
  •     Assist students with core academic and support
    processes (admissions, advising, financial aid, scholarships, major/degree information, etc.) and make appropriate referrals.
  •     Conduct topical workshops (Small group, In-class, and Virtual)
  •     Conduct 1:1 Coaching sessions (In-person and Virtual)
  •     Monitor, track, evaluate and report student success data

Through proactive and intentional academic and social
support, develop meaningful relationships that foster social belonging among students.

20% Plan and implement programming that
supports student success: Triage early academic notification through timely referrals and responses. Maintain accurate records of all
student interactions in the EAB/Navigate platform. Conduct Navigate appointment campaigns to facilitate student success for targeted
student groups. Help steward the department’s overall data management efforts through effective utilization of Banner, Argos, 25Live,
Navigate, and Pelli-Biz, tools for operational support of the Stay Strong Success Center.

20% Initiate, develop, and maintain
positive relationships with faculty, staff, and students across divisions and departments to advance the mission of the College and to
impact student readiness and retention across the College in alignment with relevant strategic goals. Specifically collaborate with campus
deans to coordinate recruitment and retention programming and initiatives for their respective campuses.

Support in the development
of a comprehensive educational orientation and transitional programming. Specifically, assist with the administration of new student
onboarding through contextualized orientation sessions and welcome events to the extent that the incumbent attends all such programs,
whether on campuses or in the community writ large.

5% Coordinate with Marketing Services and Event Services to timely and
effectively promote and coordinate events. Help create and revise marketing materials for the Stay Strong Success Center.

5% Perform
other duties as needed.

Note: The College reserves the right to change or reassign job duties, or combine positions at any

Key Results Areas: GPA, persistence rates, retention rates, credit attainment, coaching satisfaction, number of
coaching contacts/meetings, and graduation rates for assigned students. 

Job Requirements:

  •    Bachelor’s degree
  •    Minimum of two years of related experience.

Part-time work experience is calculated at 50% credit of full-time
work experience


The ability to engage in the college’s mission and values.

     Demonstrated commitment to lifelong learning
  •    Ability to successfully manage multiple responsibilities simultaneously
  •    Excellent oral communication skills
  •    Demonstrated ability to be innovative and adaptable
  •    Strong ability
    to create, coordinate, and plan events/programs with measurable goals
  •    Ability to relate to students and anticipate their
  •    Demonstrated experience of presentation skills
  •    Experience building, maintaining and fostering meaningful
  •    Ability to effectively communicate with students
  •    Demonstrates a high degree of emotional
    intelligence and patience
  •    Possess a high degree of attention to detail & organization skills
  •    Ability to
    analyze, prioritize and complete tasks both independently and collaboratively

Scope of Responsibility: The employee
must have a working knowledge of student development theory and understand academic policies affecting academic progress, financial aid,
and graduation.

Complexity & Creativity: The employee must have a working knowledge of student development theory and
understand academic policies affecting academic progress, financial aid, and graduation.

Budgetary: This position assists the
Director with budgetary management as directed. In addition, the incumbent will make recommendations to the director as necessary for
fiscal needs or enhancements for consideration.

Nature of Contacts: Staff from the following offices: Financial Aid,
Admissions, Advising, Student Support Services, Disability Services, Foundation, Accounts Payable, Purchasing, Accounting, Payroll, Food
Services, Marketing and Communications, Campus Deans, Human Resources, Students, etc. In addition, the President of the College and outside

Physical Demands: Needs to move about inside of the office regularly; must be able to remain in a stationary position
for long periods; constantly operates a computer and other office machinery, such as a printer, copy machine, etc.; the ability to
communicate and exchange accurate information and ideas with and to others. Frequent travel to all five-campus locations is required.
Participate in outdoor events for extended periods during all seasons (Winter, Spring, Summer, and Fall).

Hazards: Constant
operation of computer and office machinery may present strain. Frequently moves 10 to 20 lbs. of supplies and food to and from different
site campuses.

Pay Rate: $41,870 – $51,660.00/per year. Pay will be determined based on related work experience above
required. To be considered in determining pay, all related work experience must be listed on the application.

Employment Benefits:

  • Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness
    Incentive Program, if     enrolled in health plan
  • Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit
    Reimbursement Program
  • Employee Assistance Program
  • Retirement options Tennessee traditional pension plan option (TCRS)
    401k with $50 company match/457/403b
  • Employee Discount program with over 900+companies
  • 13 Paid Holidays/Year Includes
    paid days off the last week of December
  • Sick Leave Bank
  • Longevity Pay
  • Many opportunities for professional

Special Instructions to Applicants: To be considered for a position at Pellissippi State,
you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what
is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation.
Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50%
of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley
Campus Educational Resources Center, if needed.

Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human
Resource Office at 865-694-6607 or by email at

you are interested in this position, click on the link to the left to apply.


Before applying for this position you need to submit your online resume. Click the button below to continue.

Before applying for this position you need to submit your online resume. Click the button below to continue.

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