SUCCESS Academic Advisor & Coach (Academic Counselor), MCCC-MTA unit position

  • Freelance
  • Anywhere
  • Freelance
  • Anywhere

Company Description:

Greenfield Community College is located in the beautiful and historic Connecticut River Valley of western Massachusetts, between the foothills of the Berkshire Mountains and the fertile farmland of the Connecticut River watershed. GCC is a public community college serving Franklin and Hampshire Counties, Southern Vermont and Southern New Hampshire. Known for the caring and supportive attitude of the faculty and staff, and for the broad support it enjoys from the surrounding community, the college is fully accredited by the New England Commission on Higher Education (NECHE). In addition to a strong Liberal Arts focus, the College offers a wide variety of innovative and successful programs including Farm and Food Systems, Engineering, Fine Arts, Nursing, and Adventure Education, as well as varied learning environments, from traditional classrooms, to hybrid and online distance learning, peer tutoring, one-on-one faculty-student advising, workforce development, and learning communities that cater to specific needs and interests. Close to fifty percent of Greenfield Community College students transfer to four-year colleges, and it is Smith College’s largest source of community college transfer students. The rural campus has a one-acre Outdoor Learning Lab, on-campus farm, wetlands and forest that provide abundant opportunities for hands-on learning, research and recreation. Greenfield Community College actively encourages and provides opportunities for leadership and professional development.

Job Description:


The SUCCESS program is a new, grant-funded, cohort-based program that provides students high impact advising and coaching. Reporting directly to the Director of Advising & Transfer and working in close collaboration with the Academic Advising Center team, the SUCCESS Academic Advisor & Coach will utilize a case management model to support academic success and retention. In addition to providing direct service to students, the SUCCESS Academic Advisor & Coach will serve as a liaison to academic departments in order to maintain and disseminate relevant program, transfer, and career information related to specific programs. 


  • Conduct new student advising for incoming students across a range of majors:
  • Determine degree and course sequence requirements;
  • Evaluate course placement upon entrance into the college;
  • Assess program selection and goals;
  • Introduce students to critical deadlines, policies, and tools;
  • Use a proactive advising model to manage a caseload of students throughout the academic year:
  • Assist students with setting goals and identifying and overcoming potential obstacles;
  • Monitor student academic progress;
  • Collaborates with other support services to meet the personal, social, emotional, and academic needs of new and continuing students;
  • Collaborate with academic programs to maintain and share advising related information and facilitate smooth transitions to faculty advisors;
  • Serve as the primary point of contact for students and faculty advisors to address student success needs and concerns (such as withdrawals, Early Progress Reports, navigating academic policies, referrals to campus and community resources, etc.);
  • Attend and contribute to regular Academic Advising Center meetings and activities;
  • Participate in Enrollment Events;
  • Participate in professional development related to the duties of the position;
  • Performs special projects and related responsibilities as initiated and requested.



  • Master’s degree in Education, Counseling, Psychology, or closely related field. 
  • Three (3) years experience in college admissions, academic advisement, career development, or program/project management; or an equivalent combination of education, training, and experience.
  • Ability to effectively advise students with a variety of diverse characteristics including racial and ethnic diversity, learning style differences, and variety of age and life experiences;
  • Ability to provide mentoring, motivation, incentive and leadership to students;
  • Ability to exercise discretion and interpret privacy regulations governed by FERPA;
  • Excellent oral and written communication skills and interpersonal skills;
  • Demonstrated ability to work collaboratively and communicate effectively with college students, staff and administrators;
  • Ability use technology to track and analyze data, produce reports, and design presentations 


  • Bilingual
  • Experience in a community college with open enrollment practices;
  • Experience with student management systems such as Banner, EAB, Starfish, etc.
  • Experience with career advising and coaching.

Additional Information:


Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Funded through June 30, 2023 by the MA Department of Higher Education and the MA Association of Community Colleges. Continuation dependent upon future funding.

RANK AND SALARY: Grade 5. Salary range for this pay grade is $59,244 to $84,938. Actual salary will be commensurate with qualifications and experience in accordance with the MCCC collective bargaining agreement provisions and candidates are therefore advised that it is unlikely the offered salary will be at or near the top of the range.

Application Instructions:


In order to be considered for this position, you must submit your credentials online.

Create a Greenfield Community College account at You will be able to upload the following required documents for consideration:

  • Resume
  • Cover letter
  • Contact information for 5 professional references

When preparing your cover letter and resume, please refer to the minimum and preferred qualifications and, if applicable, include an equivalency statement.

Successful completion of a CORI check WILL be required as a condition of employment. Official copies of all academic transcripts will be required at the time of hire.

All employees must have COVID-19 vaccination. 

Review of applications will begin with those received up to and including August 8, 2022 and continue until the position is filled.


Greenfield Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence.


Greenfield Community College’s Annual Security Report is available online at The report contains crime statistics for the three most recent calendar years for certain locations associated with the College as well as other campus security and personal safety topics such as: crime prevention; campus safety authority; crime reporting polices; campus alerts (Timely Warnings and Emergency Notifications), programs to prevent dating violence, domestic violence, sexual assault and stalking; and other matters of importance related to security on campus.

If you would like to receive a paper copy of the Annual Security Report, you can stop by the Public Safety Office or Human Resources at One College Drive, Greenfield, MA 01301 or you can request that a copy be mailed to you by calling 413-775-1212 (Public Safety) or 413-775-1314 (Human Resources) or by emailing

***Greenfield Community College is proud to value diversity in our community of faculty,

staff and students and is an Equal Opportunity/Affirmative Action employer. ***